DX NetOps - 20.2

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21.2 20.2
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Unable to Resolve Issue

If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. The CARE tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. This tool gathers data that a Broadcom Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
CARE is installed when you install
DX NetOps Performance Management
 components:
Component
Installation Directory
NetOps Portal
<installation_directory>
/PerformanceCenter/RemoteEngineer
Data Aggregator
/opt/IMDataAggregator/RemoteEngineer
Data Collector
/opt/IMDataCollector/RemoteEngineer
Data Repository
The data repository installer extracts CARE to the
/opt/CA/IMDataRepository_vertica9/RemoteEngineer
 directory.
When prompted by a Broadcom Support Engineer, take the following steps to run CARE to collect troubleshooting data.
Follow these steps:
  1. At a command prompt, navigate to the relevant installation directory by issuing the following command: 
     
    cd <
    Component_Install_Directory>
    • Component_Install_Directory
      Specify the directory where CARE is installed.
  2. Issue the following command: 
    ./re.sh
    The first time that you run the command, a license agreement appears.