Unable to Resolve Issue
If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. The CARE tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. This tool gathers data that a Broadcom Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
CARE is installed when you install
DX NetOps Performance Management
components:Component | Installation Directory |
NetOps Portal |
|
Data Aggregator |
|
Data Collector |
|
Data Repository | The data repository installer extracts CARE to the /opt/CA/IMDataRepository_vertica9/RemoteEngineer directory. |
When prompted by a Broadcom Support Engineer, take the following steps to run CARE to collect troubleshooting data.
Follow these steps:
- At a command prompt, navigate to the relevant installation directory by issuing the following command:cd <Component_Install_Directory>
- Component_Install_DirectorySpecify the directory where CARE is installed.
- Issue the following command:./re.shThe first time that you run the command, a license agreement appears.