Configure Ticket Management Channels
Describes how to configure ticket management channels.
The ticket management integration enables you to integrate an ITSM product such as ServiceNow and CA Service Management to track and manage alarms raised in DX Operational Intelligence. When an alarm occurs in DX Operational Intelligence, the integration enables ticket creation in the ITSM system and synchronizes the Issue updates in both systems. You can synchronize the following information:
- Status of alarms and associated incidents
- The current assignee (troubleshooter) is assigned to incidents
- Severity of the incidents
DX Operational Intelligence supports integration with the following ITSM ticket management channels: