Add Maintenance Window
You can schedule a maintenance period for a required service. During the maintenance window, alarms are silenced and you will not receive any alarm notifications.
You can still monitor all the metrics such as risk, health, and availability of the devices. An alarm that raises within the maintenance time is tagged as
in the Service Analytics view. You can create a maintenance schedule for once, daily, weekly, or monthly time period. You are allowed to create multiple maintenance windows.
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Enable Maintenance Window
To enable the maintenance window, follow these steps:
- Navigate to theServices Overviewpage.
- Click the service for which you want to schedule the maintenance window.
- Click the
icon that is displayed in the top-right corner and click Add Maintenance Window.TheChoose affected entitiesview opens with theServicestab as default. - Select the filter based on the following selection options:
- Filter:Add filters based on your requirements.
- Selection:
- Specific:By default, theSpecificoption is selected. This option enables you to select the list of entities with or without a filter applied.
- Based on Filter, Include Sub-Service:These options are enabled after the filter is applied.
- Select theBased on Filteroption to select all the entities displayed on the page (with the filter criteria applied).
- Select theInclude Sub-Serviceoption to select all the child services.
You can also choose to add fromAgents,Groups,Entities, andAlarmstabs respectively.
- Select the service.
- To create a maintenance window for only service, selectAdd Service.To create a maintenance window for the parent service and child sub-services, selectAdd service & sub-services.
- (Optional) To view the selected entities, enableDisplay Only Selected.
- ClickContinue.The Set a Maintenance Window appears.
- Name:Enter a name for the schedule.
- Description:Enter a description for the schedule.
- Remove from SLO calculation:Select this option to exclude the SLO calculation during the maintenance window. If you select this option,
- The SLO calculation is stopped, and only SLI is calculated during the maintenance period.
- The Service Level Indicators widget displays this period in gray as shown:
Click theMaintenance Windowslegend to clear the gray section on the chart. For more information, see the Add Service Widgets section.
- StartandEnd: Set the start and end times of the schedule. This field defines the duration of the schedule.
- Time zone:Select the time zone for the schedule.
- Schedule:Select one of the following options:
- Does not repeat:Select this option if you do not want a recurring maintenance schedule.
- Days, Weeks, and Months:Select the required value and Schedule Ends (end time for the recurring maintenance window).
- ClickSave.The maintenance window is created for the selected service.
- To modify an existing maintenance window, click theEditoption on the Maintenance Window message.
- To delete an existing maintenance window, see theDelete a Maintenance Windowsection in Maintenance Window.