Alarms for Service

After you have selected a device in the topology layout, you can view the alarms for the service.
  • The Alarms for Service displays the following details of the alarm.
    • Alarm Type
    • Alarm Message
    • Entity details
    • Service details
    • Source product
    • Ticket details
    • Owner details
    • Last updated details
    • Overview
    • Affected metric
    • Impacted services
    • Topology
    • Annotations
      For more information, see All Alarms.
  • You can also view these details in Alarm Analytics by clicking icon.
  • You can view the details of the alarm in the
    Alarm List view.
    By default, the Alarms for Service view opens in this view. The following are the list of alarm actions you can perform in the Alarm list view:
    • You can use the (bell) icon to manage alarms, acknowledge assigned alarms, and clear the assigned alarm. For more information on Alarms, see Alarm Analytics.
  • You can change the alarm view by clicking . You can filter alarms based on the following category:
    • Situations
    • Service alarms
    • All alarms (default view)
    • Auto-update view
    • Show Maintenance alarms
    • Show closed alarms - If you want to view closed alarms, enable
      Show closed alarms
      switch in the menu.
      The closed alarms appear disabled with a grey text. You cannot perform any action on these closed alarms. You can also view closed alarm in the
      Timeline
      Tab. Make sure that you enable the Show closed alarms switch in the menu to view the
      Close time
      column, which contains the details of when the alarms were closed. By default, the
      Close time
      column is not enabled.
    • Export to Excel - You can export the alarms to an excel file. To export specific alarms, select the required alarm and click
      Export
      . If you do not select any alarm and click export, all alarms are exported to an excel fi