Service Management Products and Supported Versions

CA Normalized Integration Management (NIM) Service Management (SM) supports matrix across all supported entities:
nimsm32
CA Normalized Integration Management (NIM) Service Management (SM) supports matrix across all supported entities:
Service Management Product
Supported version
Incident
Request
Change
CA Service Desk Manager
17.2, 17.3
Yes
Yes 
No
ServiceAide
Pearl
Yes
Yes
No
ServiceNow
Orlando and Paris
Yes
Yes
Yes
BMC Remedy
9.1, 20.2
Yes
No
No 
HP Service Manager
9.41, 9.64
Yes
Yes
Yes
SAP Solution Manager
7.3 SP3
Yes
No
No 
Salesforce Service Cloud
Winter 2019
Yes
No
No 
Supported JDK versions (1.7 and 1.8) for the Service Management Products:
Service Management Product
Supported JDK version 1.7
Supported JDK version 1.8
CA Service Desk Manager (17.1, 17.2)
Yes
Yes
ServiceAide
Yes
Yes
ServiceNow
Yes
Yes
BMC Remedy (8.1 and 9.1)
BMC Remedy 9.1 does not support JDK 1.7
Yes
Yes
HP Service Manager (9.32, 9.41)
Yes
Yes
SAP Solution Manager
Yes
Yes
Salesforce Service Cloud
Yes
Yes