CA Performance Management - 3.2

20.2 3.7 3.6 3.5 3.2 3.1
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Unable to Resolve Issue

If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. The CARE tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
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If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. The CARE tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
CARE is installed when you install 
CA Performance Management
 components:
Component
Installation Directory
CA
Performance Center
/opt/CA/PerformanceCenter/RemoteEngineer
Data Aggregator
/opt/IMDataAggregator/RemoteEngineer
Data Collector
/opt/IMDataCollector/RemoteEngineer
Data Repository
The Data Repository installer extracts CARE to the following directory:
/opt/CA/IMDataRepository_vertica8
When prompted by a CA Support Engineer, take the following steps to run CARE to collect troubleshooting data.
Follow these steps:
  1. At a command prompt, navigate to the relevant installation directory: 
    cd 
    Component_Install_Directory
    • Component_Install_Directory
      Specify the directory where CARE is installed.
  2. Enter the following command:
    ./re.sh
  3. When prompted, enter one of the following options, depending on where you are running CARE:
    • CAPC
    • IMDataAggregator
    • IMDataCollector
    • IMDataRepository
  4. When asked whether you want to FTP the CARE files to CA Support, provide one of the following responses:
    • y 
      -
       
      The CARE files are sent to CA Support.
    • n 
      -
       
      The CARE files are saved in a ZIP file that you can manually deliver to CA Support.