Alarms View

If you have sp configured as a data source, an alarms view lets you view and manage sp alarms. For more information, see , , and .
capm350
HID_Alarms_Views
If you have
CA Spectrum
 configured as a data source, an alarms view lets you view and manage
CA Spectrum
 alarms. For more information, see Integrate CA SpectrumIntegrate CA Spectrum with CA Performance Management, and Customize Event Integration.
The
CA Spectrum
data source now requires a user name and password.
An alarms view provides a prioritized list of
CA Spectrum
 alarms, which helps you quickly focus on resolving the most impactful problems. The alarms view also provides visibility into other, potentially related, issues on the same device, or connected to a device.
The following role rights are associated with an alarms view:
  • Allow Alarm Modification Actions
    Lets users acknowledge, clear, or assign a troubleshooter to alarms. 
  • Allow Alarm Triage Actions
    Lets users perform alarm triage actions.
For more information, see Data Source Role Rights.
When you sort, search, or filter an alarms view, the returned results show only the alarms up to the maximum alarms retrieved, which is specified in the view settings.
 
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Standard View Concepts
An alarms view includes standard view configuration options, such as time filters and context settings. For standard view configuration details, see Customize Views.
By default, all views on a dashboard page show data from the same group and for the same time frame. You can change the data context for a particular view to show a specific group. You can select a time range for views to compare data that was collected at different times.
Context Settings
In 
CA Spectrum
, you can select a particular Global Collection to view all the alarms asserted on it.
Group filters in the upper-left corner of
Performance Center
behave similarly. You can select a particular group, which can correspond to your Global Collections, to view all the alarms asserted on it.
If you select a custom group for reporting, the alarms view is scoped to the elements within that custom group. 
Performance Center
groups can include
CA Spectrum
Landscapes and Global Collections. Landscapes and Global Collections are available under All Groups, Inventory, Data Sources, and
your 
CA Spectrum
 data source
. If the group context includes Landscapes or Global Collections, an alarms view can show alarms for devices that are not synced to
Performance Center
. For more information, see Manage Groups.
Time Filters
In the WebClient Alarms tab in 
CA Spectrum
, time filters display the alarms that occurred in the last few hours. The options available under this filter are: 1, 2, 4, 6, 12, 24 hours.
Example:
Suppose, four alarms were generated an hour and a half ago, and two alarms were generated 30 minutes ago in your 
CA Spectrum
environment. In this case, selecting the
2-hours
option displays six alarms. If you select the
1-hour
option, two alarms are displayed.
Time filters in the upper-right corner of
Performance Center
behave similarly. However, you can also specify custom time ranges. We recommend that you specify a time range that includes the latest list of alarms.
Only alarms that are raised within the specified time range appear in an alarms view. After an alarm is cleared, it does not appear regardless of the selected time filter.
Ensure the specified time range is large enough to include all active alarms.
Alarms View Panes
An alarms view shows alarms data from 
CA Spectrum
 in the following panes:
We recommend that you turn auto-refresh off when you view alarms. If you have auto-refresh turned on while looking at an alarms view, any selected alarms are cleared when the page refreshes.
  • Alarms
    View a list of the latest 
    CA Spectrum
     alarms and their severity.
  • Alarm Details
    View the following details of the selected alarm:
    • Alarm Title
    • Severity
    • Symptoms
    • Probable Cause
    • Actions
  • Symptoms
    View the alarms leading up to this alarm.
  • Management Lost Impact
    View the devices that this alarm impacts.
  • Neighbor Topology
    View all the neighboring models that are connected to the device of the selected alarm.
Alarms View Elements
The following example shows the important elements of an alarms view:
Alarms_Views
Alarms_Views
Manage Alarms
An alarms view contains the following alarm management buttons:
  • Acknowledge
    Acknowledge the selected alarms. "Yes" appears in the Acknowledge column in the top Alarms pane.
  • Unacknowledge
    Unacknowledge the selected alarms. This button removes "Yes" from the Acknowledged column in the top Alarms pane.
  • Delete
    Remove the selected alarms from the top Alarms pane. This option is available only for clearable alarms. To determine whether an alarm is clearable, show the Clearable column.
  • Troubleshooter
    Manage the troubleshooter assignment for the selected alarms.
  • Poll
    Poll the devices for the selected alarms. The poll is initiated from the SpectroSERVER.
  • Ping
    Send an ICMP ping to the devices for the selected alarms. The ICMP ping is initiated from the SpectroSERVER.
  • Traceroute
    Determine the route (path) to the device of the selected alarm over a maximum of 30 hops. The round-trip time of packets that are received from each hop is also measured. Traceroute is initiated from the SpectroSERVER. This option is unavailable when you select multiple alarms.
  • Create Ticket
    Create a service desk ticket for a single alarm that is selected in the table. To launch the trouble ticket system from an alarms view, a trouble ticket management system at your organization must be set up with 
    CA Spectrum
    . For more information, see the Alarms Tab Preferences in the CA Spectrum documentation. This option is available when you have either the Allow Alarm Modification Actions role right or the Allow Alarm Triage Actions role right.
Configure an Alarms View
To display an alarms view, go to the
Alarms Console
 dashboard or add the
Alarms
view available from the
Alarms and Events
section. An Alarms view is also available from device, router, server, switch, and interface context pages.
Configure the following alarms view settings:
  • Max Alarms to Retrieve
    Specify the maximum number of alarms to retrieve from 
    CA Spectrum
     starting with the most recent.
    Default:
     20,000
    Maximum:
     20,000
  • Ping Count
    Specify how often to send an ICMP ping to each device. You can specify a value of 1 through 5.
    Default:
    3
  • Sort Column
    Select a column on which to sort.
    Default:
    Date/Time
  • Sort Direction
    Select whether to sort the selected
    Sort Column
    in
    Ascending
    or
    Descending
    order.
    Default:
    Descending