Data Source Registration Fails

Symptom:
capm360
Symptom:
I attempt to add a new data source, but the registration fails. The following message appears: 'Create Data Source Failed: Data source communication failure.'
Solution 1:
This message indicates that the data source is unreachable. Do the following:
  • Verify that the data source is running.
  • Verify that the DNS hostname or IP address of the server where the data source database is installed is correct. You can edit the data source to view this information.
  • Check intervening firewalls. Make sure they are configured to let CA
    Performance Center
    communications reach the data sources. For more information about the ports to open, see the
    Installation Guide
    .
Solution 2:
If the failure occurred with a CA Infrastructure Management Data Aggregator data source, verify that it is running. Access the following URL:
http://<host>:<port_number>/rest
where 'host' is the IP address of the server where the Data Aggregator is installed, and 'port_number' is the port used to access the RESTful web service, usually 8181.
The web service status indicates whether the Data Aggregator is running.
Solution 3:
Check the Device Manager application.log file. The file is written to the following directory:
CA\PerformanceCenter\PC\logs
The log entry references the URI used by CA
Performance Center
to communicate with the data source, along with a stack trace.