If you have sp configured as a data source, an alarms view lets you view and manage sp alarms. For more information, see , , and .
If you have
CA Spectrumconfigured as a data source, an alarms view lets you view and manage
CA Spectrumalarms. For more information, see Integrate CA Spectrum, Integrate CA Spectrum with CA Performance Management, and Customize Event Integration.
CA Spectrumdata source now requires a user name and password.
An alarms view provides a prioritized list of
CA Spectrumalarms, which helps you quickly focus on resolving the most impactful problems. The alarms view also provides visibility into other, potentially related, issues on the same device, or connected to a device.
Each device context page includes an Alarms tab. For more information, see Context Pages.
The Alarms tab was added to all device-level context pages in the
CA Performance Management3.6 release.
The following role rights are associated with an alarms view:
- Allow Alarm Modification ActionsLets users acknowledge, clear, or assign a troubleshooter to alarms.
- Allow Alarm Triage ActionsLets users perform alarm triage actions.
- Allow Alarm Filter CreationLets users create and manage alarm filters.
- Allow Alarm Filter ManagementLets users manage and assign alarm filters to other users.
For more information, see Data Source Role Rights.
When you sort, search, or filter an alarms view, the returned results show only the alarms up to the maximum alarms retrieved, which is specified in the view settings.
Standard View Concepts
An alarms view includes standard view configuration options, such as time filters and context settings. For standard view configuration details, see Customize Views.
By default, all views on a dashboard page show data from the same group and for the same time frame. You can change the data context for a particular view to show a specific group. You can select a time range for views to compare data that was collected at different times.
CA Spectrum, you can select a particular Global Collection to view all the alarms asserted on it.
Group filters in the upper-left corner of
Performance Centerbehave similarly. You can select a particular group, which can correspond to your Global Collections, to view all the alarms asserted on it.
If you select a custom group for reporting, the alarms view is scoped to the elements within that custom group.
Performance Centergroups can include
CA SpectrumLandscapes and Global Collections. Landscapes and Global Collections are available under All Groups, Inventory, Data Sources, and
your. If the group context includes Landscapes or Global Collections, an alarms view can show alarms for devices that are not synced to
CA Spectrumdata source
Performance Center. For more information, see Manage Groups.
In the WebClient Alarms tab in
CA Spectrum, time filters display the alarms that occurred in the last few hours. The options available under this filter are: 1, 2, 4, 6, 12, 24 hours.
Example:Suppose, four alarms were generated an hour and a half ago, and two alarms were generated 30 minutes ago in your
CA Spectrumenvironment. In this case, selecting the
2-hoursoption displays six alarms. If you select the
1-houroption, two alarms are displayed.
Time filters in the upper-right corner of
Performance Centerbehave similarly. However, you can also specify custom time ranges. We recommend that you specify a time range that includes the latest list of alarms.
Only alarms that are raised within the specified time range appear in an alarms view. After an alarm is cleared, it does not appear regardless of the selected time filter.
Ensure the specified time range is large enough to include all active alarms.
Alarms View Panes
An alarms view shows alarms data from
CA Spectrumin the following available panes:
We recommend that you turn auto-refresh off when you view alarms. If you have auto-refresh turned on while looking at an alarms view, any selected alarms are cleared when the page refreshes.
- AlarmsView a list of the latestCA Spectrumalarms and their severity.
- Alarm DetailsView the following details of the selected alarm:
- Alarm Title
- Probable Cause
- Item Name
- IP Address
- Model Type
- Contact Person
- Trouble Ticket ID
- Number of Occurrences
- Impact: Management LostView the devices that this alarm impacts.
- Impact: SymptomsView the alarms leading up to this alarm.
- Neighbor TopologyView all the neighboring models that are connected to the device of the selected alarm.
- Interfaces (3.6.1 August Update and Higher Only)View the interfaces associated with the selected alarm.
- EventsView the events associated with the selected alarm. If you have the Export to CSV role right, you can click the gear icon to export the events list to CSV. You can also filter and search the events list.The Events tab is available only withCA Spectrum10.3.0 or higher.
Alarms View Elements
The following example shows the important elements of an alarms view:
Sort Multiple Columns (3.6.1 August Update and Higher Only)
You can sort by up to three columns in an alarms view.
Follow these steps:
- In the column header to sort first, click the Gear icon.
- SelectSort First, and click one of the following options:
- Sort AcsendingSort the column in ascending order.
- Sort DescendingSort the column in descending order.
- Remove SortRemove the sort order from the column.You can CTRL+Click on a column heading to remove the sort order.
- In the column header to sort second, click the Gear icon.
- SelectSort Second, and click a sort option.You can
- In the column header to sort third, click the Gear icon.
- SelectSort Third, and click a sort option.
Create an Alarm Filter
If you have the Allow Alarm Filter Creation role right, you can create alarm filters.
You can filter by the the following attributes:
- AcknowledgedIndicates whether the alarm is acknowledgedAttribute ID: 0x11f4dType: BOOLEAN
- Cause CodeIdentifies the cause of the alarmAttribute ID: 0x11f50Type: HEX
- ClearableIndicates whether the alarm is clearableAttribute ID: 0x11f9bType: BOOLEAN
- Contact PersonThe person to contact when device problems occurAttribute ID: 0x23000cType: STRING
- IP AddressThe IP address for the itemAttribute ID: 0x12d7fType: ADDRESS_RANGE
- LocationThe location of the deviceAttribute ID: 0x23000dType: STRING
- ManufacturerThe manufacturer of the deviceAttribute ID: 0x10032Type: STRING
- Model ClassThe model class of the itemAttribute ID: 0x11ee8Type: ENUM
- NameThe device or model nameAttribute ID: 0x1006eType: STRING
- Number of OccurrencesThe number of times that the alarm occurredAttribute ID: 0x11fc5Type: INTEGER
- SeverityThe severity of the alarmAttribute ID: 0x11f56Type: ENUM
- Show SymptomsIndicates whether the alarm is the result of symptomsAttribute ID: 0x12a07Type: BOOLEAN
- Symptom CountThe number of symptoms for the alarmAttribute ID: 0x12a06Type: INTEGER
- System NameThe system name of the deviceAttribute ID: 0x10b5bType: STRING
- TroubleshooterThe troubleshooter assigned to the alarmAttribute ID: 0x11fc6Type: ENUM
- Trouble Ticket IDThe Trouble Ticket ID assigned to the alarmAttribute ID: 0x12022Type: STRING
An administrator can also use web services to manage alarm filter attributes. For more information, see Use Web Services to Manage Alarm Attributes.
Follow these steps:
- To the right of the filter drop-down, click the plus icon.The Create Filter dialog opens.
- Complete the fields and specify the conditions for the filter.
- ClickSave.The new filter appears in the filter drop-down.
Manage Alarm Filters
If you have the Allow Alarm Filter Management role right, you can manage and assign alarm filters to other users.
When you create or edit a filter from the Manage Filters dialog, you can set the scope to one of the following options:
- For My UseThe filter is available only for your user account.
- For All Users With My RoleThe filter is available only for users with your role.
- For All Tenant UsersThe filter is available for all the tenant users.If a new role is added, users with that new role do not have access to the shared filter. You can assign the filter to the new role.
- For Specific Users or RolesThe filter is available for selected users or roles.
Follow these steps:
- Click the filter drop-down.
- ClickManage Saved Filters.
- Add,Edit,Copy, orDeletefilters as necessary.
Assign Filters to Specific Users or Roles
If you have the Allow Alarm Filter Management role right, you can assign shared filters to specific users or roles.
Follow these steps:
- Click the filter drop-down.
- ClickManage Saved Filters.
- Select a filter to assign to users or roles.
- Select the users or roles to assign the filter.
An alarms view contains the following alarm management buttons:
- AcknowledgeAcknowledge the selected alarms. "Yes" appears in the Acknowledge column in the top Alarms pane.
- UnacknowledgeUnacknowledge the selected alarms. This button removes "Yes" from the Acknowledged column in the top Alarms pane.
- ClearRemove the selected alarms from the top Alarms pane. This option is available only for clearable alarms. To determine whether an alarm is clearable, show the Clearable column.
- TroubleshooterManage the troubleshooter assignment for the selected alarms.
- PollPoll the devices for the selected alarms. The poll is initiated from the SpectroSERVER.
- PingSend an ICMP ping to the devices for the selected alarms. The ICMP ping is initiated from the SpectroSERVER.
- TracerouteDetermine the route (path) to the device of the selected alarm over a maximum of 30 hops. The round-trip time of packets that are received from each hop is also measured. Traceroute is initiated from the SpectroSERVER. This option is unavailable when you select multiple alarms.
- On DemandLaunch On-Demand reports for the selected alarms. Alarms and items that are not synchonized toPerformance Centerare filtered out. For more information, see On-Demand Reports. This option is available when you have the Create On-Demand Report Templates role right and the Run On-Demand Report Templates role right.
- Create TicketCreate a service desk ticket for a single alarm that is selected in the table. To launch the trouble ticket system from an alarms view, a trouble ticket management system at your organization must be set up withCA Spectrum. For more information, see the Alarms Tab Preferences in the CA Spectrum documentation. This option is available when you have either the Allow Alarm Modification Actions role right or the Allow Alarm Triage Actions role right.
- Manage Life Cycle (3.6.1 September Update and Higher Only)Change the life cycle state of a device to Active or Maintenance. This option is available when you have the Administer Life Cycle role right. TheSynchronize device life cycle state from Spectrumoption should be selected for theCA Spectrumdata source. For more information, see Manage Device Life Cycles.
Configure an Alarms View
To display an alarms view, go to the
Alarms Consoledashboard or add the
Alarmsview available from the
Alarms and Eventssection. An Alarms view is also available from device, router, server, switch, and interface context pages.
Configure the following alarms view settings:
- Max Alarms to RetrieveSpecify the maximum number of alarms to retrieve fromCA Spectrumstarting with the most recent.Default:20,000Maximum:20,000
- Ping CountSpecify how often to send an ICMP ping to each device. You can specify a value of 1 through 5.Default:3
- Grid HeightSpecify the height of the Alarms grid.Default:300
- Sort Column (Replaced in3.6.1 August Update and Higher)Select a column on which to sort.Default:Date/Time
- Sort First (3.6.1 August Update and Higher Only)Select a column on which to sort first.Default:Date/Time
- Sort Second (3.6.1 August Update and Higher Only)Select a column on which to sort second.Default:None
- Sort Third (3.6.1 August Update and Higher Only)Select a column on which to sort third.Default:None
- Sort DirectionSelect whether to sort the selected column inAscendingorDescendingorder.Default:Descending
- Customize PanelsSelect the panes to enable or disable.
- Attributes to Show(3.6.1 September Update and Higher Only)Add or remove the attributes to display in the Alarm Details pane.
- Filter SelectionSelect whether to pin an alarm filter to the view. If enabled, select the filter to pin to the view.