Alarms View

If you have sp configured as a data source, an alarms view lets you view and manage sp alarms. For more information, see , , and .
capm360
HID_Alarms_Views
If you have
CA Spectrum
 configured as a data source, an alarms view lets you view and manage
CA Spectrum
 alarms. For more information, see Integrate CA SpectrumIntegrate CA Spectrum with CA Performance Management, and Customize Event Integration.
The
CA Spectrum
data source now requires a user name and password.
An alarms view provides a prioritized list of
CA Spectrum
 alarms, which helps you quickly focus on resolving the most impactful problems. The alarms view also provides visibility into other, potentially related, issues on the same device, or connected to a device.
Each device context page includes an Alarms tab. For more information, see Context Pages.
The Alarms tab was added to all device-level context pages in the
CA Performance Management
3.6 release.
The following role rights are associated with an alarms view:
  • Allow Alarm Modification Actions
    Lets users acknowledge, clear, or assign a troubleshooter to alarms. 
  • Allow Alarm Triage Actions
    Lets users perform alarm triage actions.
  • Allow Alarm Filter Creation
    Lets users create and manage alarm filters.
  • Allow Alarm Filter Management
    Lets users manage and assign alarm filters to other users.
For more information, see Data Source Role Rights.
When you sort, search, or filter an alarms view, the returned results show only the alarms up to the maximum alarms retrieved, which is specified in the view settings.
2
Standard View Concepts
An alarms view includes standard view configuration options, such as time filters and context settings. For standard view configuration details, see Customize Views.
By default, all views on a dashboard page show data from the same group and for the same time frame. You can change the data context for a particular view to show a specific group. You can select a time range for views to compare data that was collected at different times.
Context Settings
In 
CA Spectrum
, you can select a particular Global Collection to view all the alarms asserted on it.
Group filters in the upper-left corner of
Performance Center
behave similarly. You can select a particular group, which can correspond to your Global Collections, to view all the alarms asserted on it.
If you select a custom group for reporting, the alarms view is scoped to the elements within that custom group. 
Performance Center
groups can include
CA Spectrum
Landscapes and Global Collections. Landscapes and Global Collections are available under All Groups, Inventory, Data Sources, and
your 
CA Spectrum
 data source
. If the group context includes Landscapes or Global Collections, an alarms view can show alarms for devices that are not synced to
Performance Center
. For more information, see Manage Groups.
Time Filters
In the WebClient Alarms tab in 
CA Spectrum
, time filters display the alarms that occurred in the last few hours. The options available under this filter are: 1, 2, 4, 6, 12, 24 hours.
Example:
Suppose, four alarms were generated an hour and a half ago, and two alarms were generated 30 minutes ago in your 
CA Spectrum
environment. In this case, selecting the
2-hours
option displays six alarms. If you select the
1-hour
option, two alarms are displayed.
Time filters in the upper-right corner of
Performance Center
behave similarly. However, you can also specify custom time ranges. We recommend that you specify a time range that includes the latest list of alarms.
Only alarms that are raised within the specified time range appear in an alarms view. After an alarm is cleared, it does not appear regardless of the selected time filter.
Ensure the specified time range is large enough to include all active alarms.
Alarms View Panes
An alarms view shows alarms data from 
CA Spectrum
 in the following available panes:
We recommend that you turn auto-refresh off when you view alarms. If you have auto-refresh turned on while looking at an alarms view, any selected alarms are cleared when the page refreshes.
  • Alarms
    View a list of the latest 
    CA Spectrum
     alarms and their severity.
  • Alarm Details
    View the following details of the selected alarm:
    • Alarm Title
    • Severity
    • Symptoms
    • Probable Cause
    • Actions
    (3.6.1 September Update and Higher Only) You can add or remove the attributes to display in the Alarm Details pane. By default, the Alarm Details pane displays the following attributes.
    • Severity
    • Date/Time
    • Item Name
    • IP Address
    • Model Type
    • Acknowledged
    • Contact Person
    • Troubleshooter
    • Trouble Ticket ID
    • Number of Occurrences
    • Impact
  • Impact: Management Lost
    View the devices that this alarm impacts.
  • Impact: Symptoms
    View the alarms leading up to this alarm.
  • Neighbor Topology
    View all the neighboring models that are connected to the device of the selected alarm.
  • Interfaces (3.6.1 August Update and Higher Only)
    View the interfaces associated with the selected alarm.
  • Events
    View the events associated with the selected alarm. If you have the Export to CSV role right, you can click the gear icon to export the events list to CSV. You can also filter and search the events list.
    The Events tab is available only with
    CA Spectrum
    10.3.0 or higher.
Alarms View Elements
The following example shows the important elements of an alarms view:
Alarms_Views
Alarms_Views
Sort Multiple Columns (3.6.1 August Update and Higher Only)
You can sort by up to three columns in an alarms view.
Follow these steps:
  1. In the column header to sort first, click the Gear icon.
  2. Select
    Sort First
    , and click one of the following options:
    • Sort Acsending
      Sort the column in ascending order.
    • Sort Descending
      Sort the column in descending order.
    • Remove Sort
      Remove the sort order from the column.
      You can CTRL+Click on a column heading to remove the sort order.
  3. In the column header to sort second, click the Gear icon.
  4. Select
    Sort Second
    , and click a sort option.
    You can
    SHIFT+Click on a column heading to add it as a secondary sort.
  5. In the column header to sort third, click the Gear icon.
  6. Select 
    Sort Third
    , and click a sort option.
Create an Alarm Filter
If you have the Allow Alarm Filter Creation role right, you can create alarm filters.
You can filter by the the following attributes:
  • Acknowledged
    Indicates whether the alarm is acknowledged
    Attribute ID: 0x11f4d
    Type: BOOLEAN
  • Cause Code
    Identifies the cause of the alarm
    Attribute ID: 0x11f50
    Type: HEX
  • Clearable
    Indicates whether the alarm is clearable
    Attribute ID: 0x11f9b
    Type: BOOLEAN
  • Contact Person
    The person to contact when device problems occur
    Attribute ID: 0x23000c
    Type: STRING
  • IP Address
    The IP address for the item
    Attribute ID: 0x12d7f
    Type: ADDRESS_RANGE
  • Location
    The location of the device
    Attribute ID: 0x23000d
    Type: STRING
  • Manufacturer
    The manufacturer of the device
    Attribute ID: 0x10032
    Type: STRING
  • Model Class
    The model class of the item
    Attribute ID: 0x11ee8
    Type: ENUM
  • Name
    The device or model name
    Attribute ID: 0x1006e
    Type: STRING
  • Number of Occurrences
    The number of times that the alarm occurred
    Attribute ID: 0x11fc5
    Type: INTEGER
  • Severity
    The severity of the alarm
    Attribute ID: 0x11f56
    Type: ENUM
  • Show Symptoms
    Indicates whether the alarm is the result of symptoms
    Attribute ID: 0x12a07
    Type: BOOLEAN
  • Symptom Count
    The number of symptoms for the alarm
    Attribute ID: 0x12a06
    Type: INTEGER
  • System Name
    The system name of the device
    Attribute ID: 0x10b5b
    Type: STRING
  • Troubleshooter
    The troubleshooter assigned to the alarm
    Attribute ID: 0x11fc6
    Type: ENUM
  • Trouble Ticket ID
    The Trouble Ticket ID assigned to the alarm
    Attribute ID: 0x12022
    Type: STRING
An administrator can also use web services to manage alarm filter attributes. For more information, see Use Web Services to Manage Alarm Attributes.
Follow these steps:
  1. To the right of the filter drop-down, click the plus icon.
    The Create Filter dialog opens.
  2. Complete the fields and specify the conditions for the filter.
  3. Click
    Save
    .
    The new filter appears in the filter drop-down.
Manage Alarm Filters
If you have the Allow Alarm Filter Management role right, you can manage and assign alarm filters to other users.
When you create or edit a filter from the Manage Filters dialog, you can set the scope to one of the following options:
  • For My Use
    The filter is available only for your user account.
  • For All Users With My Role
    The filter is available only for users with your role.
  • For All Tenant Users
    The filter is available for all the tenant users.
    If a new role is added, users with that new role do not have access to the shared filter. You can assign the filter to the new role.
  • For Specific Users or Roles
    The filter is available for selected users or roles.
Follow these steps:
  1. Click the filter drop-down.
  2. Click 
    Manage Saved Filters
    .
  3. Add
    ,
    Edit
    ,
    Copy
    , or
    Delete
    filters as necessary.
Assign Filters to Specific Users or Roles
If you have the Allow Alarm Filter Management role right, you can assign shared filters to specific users or roles.
Follow these steps:
  1. Click the filter drop-down.
  2. Click 
    Manage Saved Filters
    .
  3. Select a filter to assign to users or roles.
  4. Click
    Users
    or
    Roles
    .
  5. Select the users or roles to assign the filter.
  6. Click
    Save
    .
Manage Alarms
An alarms view contains the following alarm management buttons:
  • Acknowledge
    Acknowledge the selected alarms. "Yes" appears in the Acknowledge column in the top Alarms pane.
  • Unacknowledge
    Unacknowledge the selected alarms. This button removes "Yes" from the Acknowledged column in the top Alarms pane.
  • Clear
    Remove the selected alarms from the top Alarms pane. This option is available only for clearable alarms. To determine whether an alarm is clearable, show the Clearable column.
  • Troubleshooter
    Manage the troubleshooter assignment for the selected alarms.
  • Poll
    Poll the devices for the selected alarms. The poll is initiated from the SpectroSERVER.
  • Ping
    Send an ICMP ping to the devices for the selected alarms. The ICMP ping is initiated from the SpectroSERVER.
  • Traceroute
    Determine the route (path) to the device of the selected alarm over a maximum of 30 hops. The round-trip time of packets that are received from each hop is also measured. Traceroute is initiated from the SpectroSERVER. This option is unavailable when you select multiple alarms.
  • On Demand
    Launch On-Demand reports for the selected alarms. Alarms and items that are not synchonized to
    Performance Center
    are filtered out. For more information, see On-Demand Reports. This option is available when you have the Create On-Demand Report Templates role right and the Run On-Demand Report Templates role right.
  • Create Ticket
    Create a service desk ticket for a single alarm that is selected in the table. To launch the trouble ticket system from an alarms view, a trouble ticket management system at your organization must be set up with 
    CA Spectrum
    . For more information, see the Alarms Tab Preferences in the CA Spectrum documentation. This option is available when you have either the Allow Alarm Modification Actions role right or the Allow Alarm Triage Actions role right.
  • Manage Life Cycle (3.6.1 September Update and Higher Only)
    Change the life cycle state of a device to Active or Maintenance. This option is available when you have the Administer Life Cycle role right. The
    Synchronize device life cycle state from Spectrum
    option should be selected for the 
    CA Spectrum
     data source. For more information, see Manage Device Life Cycles.
Configure an Alarms View
To display an alarms view, go to the
Alarms Console
 dashboard or add the
Alarms
view available from the
Alarms and Events
section. An Alarms view is also available from device, router, server, switch, and interface context pages.
Configure the following alarms view settings:
  • Max Alarms to Retrieve
    Specify the maximum number of alarms to retrieve from 
    CA Spectrum
     starting with the most recent.
    Default:
     20,000
    Maximum:
     20,000
  • Ping Count
    Specify how often to send an ICMP ping to each device. You can specify a value of 1 through 5.
    Default:
    3
  • Grid Height
    Specify the height of the Alarms grid.
    Default:
    300
  • Sort Column (Replaced in 
    3.6.1 August Update and Higher)
    Select a column on which to sort.
    Default:
     Date/Time
  • Sort First (3.6.1 August Update and Higher Only)
    Select a column on which to sort first.
    Default:
     Date/Time
  • Sort Second (3.6.1 August Update and Higher Only)
    Select a column on which to sort second.
    Default:
     None
  • Sort Third (3.6.1 August Update and Higher Only)
    Select a column on which to sort third.
    Default:
    None
  • Sort Direction
    Select whether to sort the selected column in 
    Ascending
     or 
    Descending
     order.
    Default:
     Descending
  • Customize Panels
    Select the panes to enable or disable.
  • Attributes to Show
     
    (3.6.1 September Update and Higher Only)
    Add or remove the attributes to display in the Alarm Details pane.
  • Filter Selection
    Select whether to pin an alarm filter to the view. If enabled, select the filter to pin to the view.