Unable to Resolve Issue
If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. The CARE tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
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If you cannot resolve an issue, use the CA Remote Engineer (CARE) tool. The CARE tool gathers data that a CA Support Engineer can use to help you troubleshoot a problem. CARE contains configuration files in its scripts directory for every product that CARE supports.
CARE is installed when you install
CA Performance Management
components:Component
| Installation Directory
|
CA CA Performance Center
|
|
Data Aggregator |
|
Data Collector |
|
Data Repository | The Data Repository installer extracts CARE to the following directory: /opt/CA/IMDataRepository_vertica9/RemoteEngineer
|
When prompted by a CA Support Engineer, take the following steps to run CARE to collect troubleshooting data.
Follow these steps:
- At a command prompt, navigate to the relevant installation directory:cdComponent_Install_Directory
- Component_Install_DirectorySpecify the directory where CARE is installed.
- Enter the following command:./re.shThe first time you run the command, a license agreement appears.