Compare Systems

The Compare Systems action type compares the current configuration of the target system with a standard snapshot of another system.
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The Compare Systems action type compares the current configuration of the target system with a standard snapshot of another system.
The
Details
section of the action definition contains the following fields:
  • Target Host Name
    Specifies the name of the computer to compare against the standard snapshot. Select one from the drop-down list. Alternatively, you can use automatically generated text or text extracted from event messages.
  • Source Host Name
    Specifies the name of the computer that is the source of the comparison. Select one from the drop-down list.
  • Standard Snapshots
    Specifies the name of the snapshot to use for the comparison. Select one from the drop-down list.
  • Require Approval
    Select to specify that the ticket requires approval by a third party.
    CA SDM must be configured to use this option.
  • Auto close ticket on approval/rejection
    Select to close the ticket after it is approved or rejected.
    CA SDM must be configured to use this option.
  • Ticket Types
    Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
    • Default
    • Incident
    • Problem
    • Request
    CA SDM must be configured to use this option.
  • Templates
    Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.
    CA SDM must be configured to use this option.