Create Event

The Create Event action type lets you create events like system discovery, system deletion, multiple system discovery, and system management status changes.
casa
The Create Event action type lets you create events like system discovery, system deletion, multiple system discovery, and system management status changes.
The
Details
section of the action definition contains the following fields:
  • Event Status
    Specifies the status of the event.
  • Event Component
    Specifies the component name involved in the event.
  • Event Message
    Specifies the message that the event generated.
  • Event Source
    Specifies the source of the event.
  • Event Target
    Specifies the target of the event.
  • Require Approval
    Select to specify that the ticket requires approval by a third party.
    CA SDM must be configured to use this option.
  • Auto close ticket on approval/rejection
    Select to close the ticket after it is approved or rejected.
    CA SDM must be configured to use this option.
  • Ticket Types
    Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
    • Default
    • Incident
    • Problem
    • Request
    CA SDM must be configured to use this option.
  • Templates
    Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.
    CA SDM must be configured to use this option.