Create Event
The Create Event action type lets you create events like system discovery, system deletion, multiple system discovery, and system management status changes.
casa
The Create Event action type lets you create events like system discovery, system deletion, multiple system discovery, and system management status changes.
The
Details
section of the action definition contains the following fields:- Event StatusSpecifies the status of the event.
- Event ComponentSpecifies the component name involved in the event.
- Event MessageSpecifies the message that the event generated.
- Event SourceSpecifies the source of the event.
- Event TargetSpecifies the target of the event.
- Require ApprovalSelect to specify that the ticket requires approval by a third party.CA SDM must be configured to use this option.
- Auto close ticket on approval/rejectionSelect to close the ticket after it is approved or rejected.CA SDM must be configured to use this option.
- Ticket TypesSelect a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
- Default
- Incident
- Problem
- Request
CA SDM must be configured to use this option.
- TemplatesSpecifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.CA SDM must be configured to use this option.