Create Service
The Create Service action type lets you organize the servers you monitor into a logical service that reflects the resources required by your business needs.
casa
The Create Service action type lets you organize the servers you monitor into a logical service that reflects the resources required by your business needs.
The
Details
section of the action definition contains the following fields:- Service NameSpecifies the name of the service.
- Server List (comma delimited)Specifies the list of available servers.
- Lower ThresholdSpecifies the lower threshold of the service as a whole.
- Upper ThresholdSpecifies the upper threshold of the service as a whole.
- LagDefines how often the rule must evaluate as true before the action triggers. Some actions should trigger after a single occurrence, while others should trigger only after a number of occurrences signal a persistent problem.
- PrioritySpecifies the order in which to execute actions in a single polling cycle.
- Require ApprovalSelect to specify that the ticket requires approval by a third party.CA SDM must be configured to use this option.
- Auto close ticket on approval/rejectionSelect to close the ticket after it is approved or rejected.CA SDM must be configured to use this option.
- Ticket TypesSelect a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
- Default
- Incident
- Problem
- Request
CA SDM must be configured to use this option.
- TemplatesSpecifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.CA SDM must be configured to use this option.