Create Service

The Create Service action type lets you organize the servers you monitor into a logical service that reflects the resources required by your business needs.
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The Create Service action type lets you organize the servers you monitor into a logical service that reflects the resources required by your business needs.
The
Details
section of the action definition contains the following fields:
  • Service Name
    Specifies the name of the service.
  • Server List (comma delimited)
    Specifies the list of available servers.
  • Lower Threshold
    Specifies the lower threshold of the service as a whole.
  • Upper Threshold
    Specifies the upper threshold of the service as a whole.
  • Lag
    Defines how often the rule must evaluate as true before the action triggers. Some actions should trigger after a single occurrence, while others should trigger only after a number of occurrences signal a persistent problem.
  • Priority
    Specifies the order in which to execute actions in a single polling cycle.
  • Require Approval
    Select to specify that the ticket requires approval by a third party.
    CA SDM must be configured to use this option.
  • Auto close ticket on approval/rejection
    Select to close the ticket after it is approved or rejected.
    CA SDM must be configured to use this option.
  • Ticket Types
    Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
    • Default
    • Incident
    • Problem
    • Request
    CA SDM must be configured to use this option.
  • Templates
    Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.
    CA SDM must be configured to use this option.