Run a CA Process Automation Process

The Run pam Process action type lets you run predefined procedures in a particular pam server.
casa
The Run 
CA Process Automation
Process action type lets you run predefined procedures in a particular 
CA Process Automation
server.
The
Details
section of the action definition contains the following fields:
  • CA Process Automation
     Form
    Specifies the required parameters that are needed to run a specific 
    CA Process Automation
    process.
  • Require Approval
    Select to specify that the ticket requires approval by a third party.
    CA SDM must be configured to use this option.
  • Auto close ticket on approval/rejection
    Select to close the ticket after it is approved or rejected.
    CA SDM must be configured to use this option.
  • Ticket Types
    Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
    • Default
    • Incident
    • Problem
    • Request
    CA SDM must be configured to use this option.
  • Templates
    Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.
    CA SDM must be configured to use this option.