Run a CA Process Automation Process
The Run pam Process action type lets you run predefined procedures in a particular pam server.
casa
The Run
CA Process Automation
Process action type lets you run predefined procedures in a particular CA Process Automation
server.The
Details
section of the action definition contains the following fields:- CA Process AutomationFormSpecifies the required parameters that are needed to run a specificCA Process Automationprocess.
- Require ApprovalSelect to specify that the ticket requires approval by a third party.CA SDM must be configured to use this option.
- Auto close ticket on approval/rejectionSelect to close the ticket after it is approved or rejected.CA SDM must be configured to use this option.
- Ticket TypesSelect a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
- Default
- Incident
- Problem
- Request
CA SDM must be configured to use this option.
- TemplatesSpecifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.CA SDM must be configured to use this option.