Run Action

The Run Action action type lets you run actions.
casa
The Run Action action type lets you run actions.
The
Details
section of the action definition contains the following fields:
  • Action Name
    Specifies the action.
  • Event Source
    Specifies the source of the action.
  • Event Message
    Specifies the event message.
  • Rule Name
    Specifies the rule for the action.
  • Server Name
    Specifies the server for the action.
  • Service Name
    Specifies the service for the action.
  • Propagate
    Specifies that the action runs against all servers in the service specified in the -service_name option.
  • Require Approval
    Select to specify that the ticket requires approval by a third party.
    CA SDM must be configured to use this option.
  • Auto close ticket on approval/rejection
    Select to close the ticket after it is approved or rejected.
    CA SDM must be configured to use this option.
  • Ticket Types
    Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
    • Default
    • Incident
    • Problem
    • Request
    CA SDM must be configured to use this option.
  • Templates
    Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.
    CA SDM must be configured to use this option.