Run Action
The Run Action action type lets you run actions.
casa
The Run Action action type lets you run actions.
The
Details
section of the action definition contains the following fields:- Action NameSpecifies the action.
- Event SourceSpecifies the source of the action.
- Event MessageSpecifies the event message.
- Rule NameSpecifies the rule for the action.
- Server NameSpecifies the server for the action.
- Service NameSpecifies the service for the action.
- PropagateSpecifies that the action runs against all servers in the service specified in the -service_name option.
- Require ApprovalSelect to specify that the ticket requires approval by a third party.CA SDM must be configured to use this option.
- Auto close ticket on approval/rejectionSelect to close the ticket after it is approved or rejected.CA SDM must be configured to use this option.
- Ticket TypesSelect a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
- Default
- Incident
- Problem
- Request
CA SDM must be configured to use this option.
- TemplatesSpecifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.CA SDM must be configured to use this option.