Set Health State

The Set Rule Health State action type lets you set the health state of a system to any one of the following: Warning, Minor, Major, or Critical.
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The Set Rule Health State action type lets you set the health state of a system to any one of the following: Warning, Minor, Major, or Critical.
The
Details
section of the action definition contains the following fields:
  • Health State
    Specifies one of the following actions:
    • Warning
    • Minor
    • Major
    • Critical
  • Require Approval
    Select to specify that the ticket requires approval by a third party.
    CA SDM must be configured to use this option.
  • Auto close ticket on approval/rejection
    Select to close the ticket after it is approved or rejected.
    CA SDM must be configured to use this option.
  • Ticket Types
    Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
    • Default
    • Incident
    • Problem
    • Request
    CA SDM must be configured to use this option.
  • Templates
    Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.
    CA SDM must be configured to use this option.