Set Health State
The Set Rule Health State action type lets you set the health state of a system to any one of the following: Warning, Minor, Major, or Critical.
casa
The Set Rule Health State action type lets you set the health state of a system to any one of the following: Warning, Minor, Major, or Critical.
The
Details
section of the action definition contains the following fields:- Health StateSpecifies one of the following actions:
- Warning
- Minor
- Major
- Critical
- Require ApprovalSelect to specify that the ticket requires approval by a third party.CA SDM must be configured to use this option.
- Auto close ticket on approval/rejectionSelect to close the ticket after it is approved or rejected.CA SDM must be configured to use this option.
- Ticket TypesSelect a valid ticket type from the drop-down list. Depending on your configuration, valid types include:
- Default
- Incident
- Problem
- Request
CA SDM must be configured to use this option.
- TemplatesSpecifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.CA SDM must be configured to use this option.