CA SOI Connectors Compatibility Matrix
The following table provides the release dates of each supported version of CA SOI:
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CA Service Operations Insight Release Information
The following table provides the release dates of each supported version of SOI:
CA Service Operations Insight | 3.3 | 3.3 CU1 | 3.3 CU2 | 4.0 | 4.0 CU1 | 4.0 SP2 | 4.2 |
Release Date | December 2014 | March 2015 | June 2015 | October 2015 | April 2016 | November 2016 | September 2017 |
Download the Connector
Click here and check the Image column to download the respective connector.
Installation and Upgrade
An upgrade is not supported for containers and connectors. Perform the fresh installation of the SOI Connector and container. See the respective documentation, for the installation procedure.
Compatibility Matrix
The following table provides the compatibility matrix among CA SOI, Container, Supported product, and connectors:
Connector | Release Date | Product Version | Container | Container Version | CA SOI Version | CA PAM Version |
|---|---|---|---|---|---|---|
BMC Remedy 5.5.0.32 | 11 Oct 2019 |
| Catalyst Container | 3.4.3 | 4.2 | |
APM 4.0.0 | 23 Apr 2019 | CA APM 10.7 CA APM SaaS | Integration Services | 4.2 | 4.2 | N/A |
APM 3.6.4 | 19 Feb 2019 | CA APM 10.7 | Integration Services | 4.2 | 4.2 | N/A |
UIM 3.9.2.1 | 13 Sep 2019 | CA Unified Infrastructure Management (UIM) 9.0.2, 9.2.0 and 20.1 | Catalyst Container | 3.4.3 | 4.2 Patch SO09444 | N/A |
CA Service Desk Manager RO83372 | 03 Aug 2015 | CA Service Desk Manager r12.9 cum1, r14.1.01 | Catalyst Container | 3.4.1.167 | 4.0, 4.0 CU1, 4.0 SP2, 4.2 | N/A |
CA Spectrum 2.0.0.259 | 19 Nov 2019 | CA Spectrum 10.4 CA Spectrum 10.3.2 | Integration Services and SO09444 | 4.2 | 4.2 Patch SO09444 | N/A |
HP UCMDB 5.4.01 | 06 Jul 2017 | HP UCMDB 10.3, 10.10 | Catalyst Container | 3.4.1.167 | 4.0, 4.0 CU1, 4.0 SP2, 4.2 | N/A |
CA Help Desk Connector 1.1.0.39 | 30 Aug 2019 | HP Service Manager 9.4, ServiceNow London, Madrid, BMC Remedy 9.1 | N/A | N/A | 4.2 Patch SO09444 | N/A |
SCOM 4.7.0.2 | 11 Oct 2019 | SCOM 1801, and SCOM 2019 | Catalyst Container | 3.4.3 | 4.2 Patch SO09444 | N/A |
SNMP 4.3.0.26 | 16 Sep 2019 | Catalyst Container | 3.4.3 | 4.2 Patch SO09444 | N/A | |
SNMP 4.3.0.26 | 16 Sep 2019 | Integration Services | 4.2 | 4.2 Patch SO09444 | N/A | |
Service Now 4.6.0.60 | 24 Jan 2020 | Madrid, London, and New York | Catalyst Container | 3.4.3 | 4.2 Patch SO09444 | NA |
CA Performance Center 1.0.0 | 29 Aug 2017 | CA PC 3.2.0 | Catalyst Container | 3.4.1.167 | 4.0 SP2, 4.2 | N/A |
eHealth RO87163 | 16 Dec 2015 | CA eHealth 6.3.2.x | Catalyst Container | 3.4.1.167 | 4.0, 4.0 CU1, 4.0 SP2, 4.2 | N/A |