Associate a Customer with a Service

Service Manager lets you associate one or more customer models with a service to help you track and manage services and customers. You can generate service reports with CA Spectrum Report Manager based on service customer associations. When a service is associated to one or more customer models, the Criticality of each customer can be factored into the alarm impact for any service impacting outage. This assures that resource outages which impact highly critical customers can have a greater impact value.
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Service Manager lets you associate one or more customer models with a service to help you track and manage services and customers. You can generate service reports with CA Spectrum Report Manager based on service customer associations. When a service is associated to one or more customer models, the Criticality of each customer can be factored into the alarm impact for any service impacting outage. This assures that resource outages which impact highly critical customers can have a greater impact value.
Follow these steps:
  1. Click the Services tab, select the service that you want to associate with a customer, click the Customers tab, and then click Select Service Customers.
  2. The Select Customers dialog appears.
  3. Move the customer that you want to associate with the service from the Available Customers list to the Customers that use this Service list and click OK.
    The customer is associated with a service.