Associate a Customer with an SLA

Service Manager lets you associate one or more customers with an SLA to help you track and manage SLAs and customers. The status of the customer model is not impacted by the status of the SLAs associated to it. You can generate SLA reports with CA Spectrum Report Manager based on SLA-customer associations.
casp1031
Service Manager lets you associate one or more customers with an SLA to help you track and manage SLAs and customers. The status of the customer model is not impacted by the status of the SLAs associated to it. You can generate SLA reports with CA Spectrum Report Manager based on SLA-customer associations.
Follow these steps:
  1. Click the SLAs tab, select the SLA you want to associate with a customer, click the Customers tab, and then click Select SLA Customers.
    The Select Customers dialog appears.
  2. Move the customer that you want to associate with the SLA from the Available Customers list to the Customers that use this SLA list and click OK.
    The customer is associated with an SLA.