Create a Guarantee for a Top-Level Service

You can create a guarantee for a top-level service, which lets you create a guarantee for an entire service but not to any sub-services and resource monitors.
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You can create a guarantee for a top-level service, which lets you create a guarantee for an entire service but not to any sub-services and resource monitors.
Follow these steps:
  1. Select a threshold type: Availability or Response Time:
    • Specify a Violation Threshold value for % uptime per period or seconds of outage time per period for the threshold(s). The default uptime percentage is 99.9.
    • If you specify an availability threshold, specify values for any or all of the MTBF, MTTR, and MOT thresholds.
    Service Manager provides a name for the guarantee using this format: 
    Threshold type - SLA name
    . For example: Availability - Web Service SLA. The following is an example availability guarantee that includes an uptime threshold and MTBF, MTTR, and MOT supplemental thresholds:
    SPEC--availability_guarantees_scr
    Guarantee is created for a top-level service.