Create a Service

Have an understanding of service and the resources that provide the service, before creating a service. Consider how the resources can be monitored and the relative impact of resource outages on the availability of the service. Identifying the resources and how they impact the service makes policy and resource selection easy.
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Have an understanding of service and the resources that provide the service, before creating a service. Consider how the resources can be monitored and the relative impact of resource outages on the availability of the service. Identifying the resources and how they impact the service makes policy and resource selection easy.
Services that you create appear under the Service tab in Service Editor, in Service Dashboard, and in OneClick Console under Service Management in the Navigation panel.
Follow these steps:
  1. Open the Service Editor.
  2. Click Tools, Utilities, Service Editor from the main menu.
  3. Click the Services tab.
    At the bottom of Services table you can see the following options/tabs:
    • List - Creates a service as a child of the top-level services model
    • Hierarchy - Creates a service as a child of the service which is selected when the Create button is clicked
    If you are going to create a service as a child or resource of another service the parent service must use a Service Health based policy.
  4. Click Create.
    The Create Service dialog appears. The Create Service dialog lets you specify service properties, the IT resources that support the service, and the service policy or resource monitors that define which resource attributes are monitored.
  5. Specify the following service properties, some are required for service creation other are optional. Most required fields have default values, but always consider if these values are appropriate.
    • Name (Required)
      Multiple services can have the same name provided they have unique descriptions. Consider using a naming scheme or convention that allows for quick identification of the service model.
    • Description (Optional)
      Describes the service. You can enter unique descriptions for services that have the same name to facilitate finding each service using a list filtering utility. The service description appears within Service Availability and Service Health Reports.
    • Criticality (Required)
      Specifies the criticality value that is factored into the impact calculation for a service resource model in an alarm state (the root cause alarm).
    • Landscape (Required)
      Specifies the landscape where the service model can be created. The landscape field appears only when you are working in the DSS environment.
    • Security String (Optional)
      Specifies the security string for the service model.
    • In Maintenance (Optional)
      Selecting this option puts the service model into maintenance mode.
    • Generate Service Alarms (Required)
      Specifies whether CA Spectrum generates alarms for the service model which correspond to changes in service health.
    • Containers (Required)
      Specify how the service should monitor resources which are containers.
  6. Specify the service policy and click the Set button to select or create the service policy.
    For services that define resource monitors or monitor of have other services as their resource only Service Health based policies can be used.
    Note:
    When you specify Service Policy, the Service Editor automatically selects the most appropriate table to display the resources of the service.
    Note:
    The service policy dictates which attribute of the resources can be monitored. Make sure the service resources that you specify support the attribute that you select. If a resource is specified which does not support the attribute, SPECTRUM generates a yellow (minor) alarm for the Service Management model.
  7. If the service uses resource monitors, click the gear icon to create each resource monitor.
    For each resource monitor, specify a name and policy. You can also specify the Container behavior, and an alarm type exemption.
  8. Configure alarm type exemptions.
    This feature is only available for services which are using a Condition-based Policy.
  9. Select containers and resources for a service by clicking the binoculars icon to launch the resource locator; search for resources and add them to the service.
    If you have created resource monitors first select the resource monitor, and then launch the resource locator.
    When specifying resources which are container mode, the Containers configuration that is specified in step 5 applies. For more information about working with searches, see the OneClick Administration section.
    If you are creating the service on the main location server, select resources from any landscape. If the service is created on a landscape which is not the MLS, you are restricted to select resources only from the local landscape, and the MLS. Notify your organization CA Spectrum administrator if the search does not find the resources that you expect to find.
  10. Select the resources (models) you want to include from the returned search list and click Add Selected to Monitored Resources. Close the Locate Resources dialog when you have all resource.
  11. Click the Create button to create the service model.
    The service now appears in the table view of the service editor.