Create an SLA from an SLA Template

An SLA template is an SLA configuration that you create and save as a template and from which you can create multiple SLAs. When you create an SLA from an SLA template the SLA inherits the template settings. You can tailor SLA settings that are inherited from a template except for the following items:
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An SLA template is an SLA configuration that you create and save as a template and from which you can create multiple SLAs. When you create an SLA from an SLA template the SLA inherits the template settings. You can tailor SLA settings that are inherited from a template except for the following items:
  • Guarantees -- The guarantees in an SLA template can only be modified in the SLA template workspace, and any changes to the guarantees extend to only those SLAs created from the template that have been kept in sync with the template.
  • Period -- The period in an SLA template can only be modified in the SLA template workspace, and any changes to it extend to only to those SLAs created from the template that have been kept in sync with the SLA template.
Consider the following information before you create an SLA from an SLA template:
  • When you create an SLA from an SLA template, you can select whether to keep the SLA in sync with (or associated with) the SLA template. If you select to keep the SLA in sync with the template, all changes to the template guarantees and SLA period extend to the SLA. If you select not to keep the SLA in sync with the template, changes to the template guarantees and the SLA period do not extend to the SLA created from the template.
  • The settings for any SLA created from an SLA template that has been deleted convert to local settings.
Follow these steps:
  1. Click the SLAs tab and then click Create From Template.
    The Select SLA Template dialog appears.
  2. Select the SLA template that you want to use to create the SLA and click OK.
    The Create SLA From Template dialog appears.
  3. Configure the settings that can be edited as required.
  4. Select or clear the option to keep the SLA in sync with the template. You can also clear the option anytime after you have created the SLA from the template.
  5. Click Create.
    The SLA is created from an SLA template.