Create an SLA Period

Service Manager provides two default SLA periods that commence at the following times for the time zone where the SpectroSERVER is located:
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Service Manager provides two default SLA periods that commence at the following times for the time zone where the SpectroSERVER is located:
  • On the first of every month at 12:00 AM
  • On the 15th of every month at 12:00 AM
You can specify one of these periods when you create or edit an SLA, or you can create and specify a custom period that meets your particular service contract requirements. Service Manager saves the periods that you create so you can use them for other SLAs.
Follow these steps:
  1. Click the Create button next to the Period field in the Create SLA dialog or the Edit SLA dialog.
    The Create Period dialog appears.
  2. Specify a period, and optionally a description, and then click OK. Repeat as necessary to create and save more periods.
    The SLA period is created.