Creating and Managing Service Level Agreements

CA Spectrum represents a service level agreement or operational level agreement with an SLA model. A Service Manager SLA model or SLA, incorporates measurable provisions which are defined by the service or operational level agreement. These provisions are implemented as service models within CA Spectrum which are in turn monitored by the SLA model. The SLA monitors the real-time health of each associated service, and records outage time when the service is down. The recorded time is compared against a number of thresholds to determine the status of the SLA for a given period. SLA models can be created as individual SLAs or from preconfigured SLA Templates.
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About Service Level Agreements
CA Spectrum represents a service level agreement or operational level agreement with an SLA model. A Service Manager SLA model or SLA, incorporates measurable provisions which are defined by the service or operational level agreement. These provisions are implemented as service models within CA Spectrum which are in turn monitored by the SLA model. The SLA monitors the real-time health of each associated service, and records outage time when the service is down. The recorded time is compared against a number of thresholds to determine the status of the SLA for a given period. SLA models can be created as individual SLAs or from preconfigured SLA Templates.