Edit a Guarantee

You can edit a guarantee anytime after you create it; however changes to thresholds or business hours are not recommended.
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You can edit a guarantee anytime after you create it; however changes to thresholds or business hours are not recommended.
Consider the following points before editing a guarantee:
  • Modified thresholds take effect during the current period, this may not be desirable.
  • A guarantee begins a new down or degraded time tally when you change the service or resource monitor with which it is associated during the current period.
  • A guarantee modifies its outage time tally during a period if an outage has occurred and ended during the period and the outage has had its status modified (to exempt for example) during the period.
Follow these steps:
  1. Click the SLAs tab, select an SLA from the list of SLAs, click the Guarantees tab (in the lower panel) and click Edit.
    The Edit Guarantee dialog appears.
  2. Edit the settings, as described in Create a Guarantee for a Service, Sub-Service, or Resource Monitor and click OK.
    The guarantee is edited.