Guarantee Templates

Contents
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Contents
You can create guarantee templates for SLA templates. You can edit guarantee template settings, and those changes extend to all SLAs created from the SLA template that includes the guarantee template.
You can modify guarantee templates only from the SLA Templates workspace. You cannot access guarantee templates from the Guarantees tab in the SLA workspace.
You cannot specify watched services or Resources Monitors for guarantee templates. You can associate the guarantee to services and resource monitors you specify when you create an SLA from an SLA template that includes the guarantee template.
Be cautious when editing guarantee templates for the reasons that are outlined in the Edit an SLA section.
 
Create a Guarantee Template
Guarantee templates can be created in the Create SLA Template dialog or in the Create Guarantee Template dialog. This section describes the latter method.
Follow these steps:
  1. Click the SLA Templates tab, select the SLA template for which you want to create the guarantee template, click the Guarantee Template tab, and then click Create.
    The Create Guarantee Template dialog appears.
  2. Configure settings, and then click Create.
    The guarantee template appears under the Guarantee Template tab for the SLA template and is inherited by all SLAs created from the template.
Edit a Guarantee Template
You can edit a guarantee template any time after you create it. Because they are changed within the context of an SLA template and all SLAs created from it that are in sync with the template are also changed. Be cautious when editing guarantee templates for the reasons that are outlined in the Edit an SLA section.
Follow these steps:
  1. Click the SLA Templates tab and select the SLA Template that includes the guarantee template you want to edit from the list of templates.
  2. Click the Guarantee Templates tab to display guarantee templates for the selected SLA template.
  3. Select the guarantee template that you want to edit from the list, and then click Edit (in the lower panel).
    The Edit Guarantee Template dialog appears.
  4. Edit the settings as necessary as described in Edit a Guarantee, and click OK. For more information, see Create a Guarantee for a Service, Sub-Service, or Resource Monitor.
Delete a Guarantee Template
You can delete a guarantee template as your requirements change.
 Delete with caution. Deleting the only guarantee template for an SLA template renders the SLAs created from and in sync with the template inoperative.
Follow these steps:
  1. Click the SLA Templates tab and select the SLA template from the list of templates from which you want to delete a guarantee template.
  2. Click the Guarantee Templates tab, select the guarantee template that you want to delete, and then click Delete (in the lower panel).
  3. Respond to the confirmation message that appears to complete the deletion.
    The guarantee template is deleted.