Monitoring Service Management Components with Unicenter Management Portal

Contents
casp1031
Contents
This section describes the procedure to Monitor Service Management Components with Unicenter Management Portal.
About the Service Level Manager Portlet
The Service Level Manager portlet provides summary status information about services, SLAs, and customers to Unicenter users with security access to Service Manager models. The portlet can be incorporated into the Unicenter Management Portal (UMP).
The portlet displays information about services, SLAs, and customers in a customizable tabular format. The portlet also provides context-sensitive links to the OneClick Console and Service Dashboard where you can view more detailed information about the services, SLAs, and customers.
Publish the Service Level Manager Portlet in UMP
Before viewing and accessing resources that are provided by the Service Level Manager portlet, first publish the portlet in UMP. For more information, see
UMP Documentation
.
Follow these steps:
  1. Click the Knowledge tab and select Publish File.
  2. Enter the URL for the Service Level Manager portlet in the Content box.
    For example: http://abcde-sun/spectrum/slm
  3. Enter a title for the Service Level Manager portlet and click OK.
    The Library tab displays the portlet title.
  4. Click the portlet title to open the portlet.
    You are prompted to log in with a CA Spectrum user name and password. After you log in, the portlet appears.
  5. Click the Work Place tab and select the workplace where you want to add the portlet.
  6. Select Add Content, select the Service Level Manager portlet name, add it to the desired column, and click OK.
    The portlet is published in UMP.
View Service Information
You can use the Service Level Manager portlet to view service information.
Follow these steps:
  1. Click the Services tab.
    The table displays status information about service models, as shown in the following image:
    SPEC--SLM_portel_services_tab_scr
  2. To view context-sensitive views of a service in OneClick and Service Dashboard, perform one of the following actions:
    • Click a service Name to view a detailed information view of the service in OneClick Console.
    • Click the Service Health indicator for a service to view information about the service in Service Dashboard.
View SLA Information
You can use the Service Level Manager portlet to view SLA information.
Follow these steps:
  1. Click the SLAs tab.
    The table displays status information about SLA models, as shown in the following image:
    SPEC--SLAs_tab_scr
  2. To view context-sensitive views of an SLA in OneClick Console and Service Dashboard, perform one of the following actions:
    • Click an SLA Name to view a detailed information view of the SLA in OneClick Console.
    • Click the Status indicator for an SLA to view information about the SLA in Service Dashboard.
View Customer Information
You can use the Service Level Manager portlet to view customer information.
Follow these steps:
  1. Click the Customers tab.
    The table displays status information about customer models, as shown in the following image:
SPEC--customers_tab_info_scr
  1. To view context-sensitive views of a customer in OneClick and Service Dashboard, perform one of the following actions:
    • Click a customer Name
      to view a detailed information view of the customer in OneClick Console.
    • Click the Customer Impact indicator for a customer SLA to view information about the customer in Service Dashboard.
Open the OneClick Console and the Service Dashboard
You can open the OneClick Console and the Service Dashboard from any component view in the Service Level Manager portlet. Perform one of the following actions:
  • Click the OneClick button.
  • Click the Service Dashboard button.
Apply and Manage Layouts
The Service Level Manager portlet lets you customize the type of information to include in the services, SLAs, and customers views. It lets you customize how you want to organize the information. You can also save multiple customized layouts for each view, edit all user-created layouts, export and import layout files, and remove layouts from the Service Level Management portlet.
The following image shows an example default layout for a service:
SPEC--table_layout_config_scr
Perform the following actions to apply and manage layouts:
  • To apply a layout to a component view, select it from the Configuration drop-down list. The table displays the columns and sort order that is specified for the layout.
  • To create a layout for a component view, apply the default layout to the view, click Configure to open the Table Layout Configuration window, specify settings, and click Save.
  • To manage a layout, apply the layout that you want to edit, copy, or delete to the current component view and click Configure.
    The Table Layout Configuration windows appears with available layout management options, as shown in the following image:
    SPEC--manage_table_layouts_scr
    Select the following actions that you want to perform:
    • Click Edit if you want to modify the layout.
    • Click Copy if you want to create another version of the layout.
    • Click Delete if you want to remove the layout from Service Level Management. You can export a layout to your hard drive before you delete it in case you want to re-use the layout in the future by importing it back into Service Level Management.
    • Click Export if you want to save a copy of the layout to your hard drive (as a .prx file).
    • Click Browse to locate a layout file on your hard drive and then click Import to add a layout to the list of available layouts.