Refining the Service Definition

Regardless of the role that is defined for a service model, your goal can be to create a service such that the health of the service model accurately depicts the logical status of the service. You can eliminate scenarios where the service is logically down, but the service model indicates that it is up. Similarly, a service model cannot indicate that its health is impacted if logically the service is functioning normal. The following section introduces some techniques for refining your service models. These techniques are best applied in phases. Do not make too many enhancements at once. Define a strategy to improve your services, and implement that strategy. Break down the service revision process into multiple phases that can be managed and validated.
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Regardless of the role that is defined for a service model, your goal can be to create a service such that the health of the service model accurately depicts the logical status of the service. You can eliminate scenarios where the service is logically down, but the service model indicates that it is up. Similarly, a service model cannot indicate that its health is impacted if logically the service is functioning normal. The following section introduces some techniques for refining your service models. These techniques are best applied in phases. Do not make too many enhancements at once. Define a strategy to improve your services, and implement that strategy. Break down the service revision process into multiple phases that can be managed and validated.
You can find various reasons for inaccuracy of service models monitoring capacity. This section covers a few of these reasons and discuss ways to improve your service models.
The following reasons are potential scenarios that can affect the accuracy of a service model: