Roll-Up Indications for Service Manager Models

The Service Management tree consists of a set of four models. The root model is the Service Management model, which contains three top-level manager models, such as Service Manager, Customer Manager, and SLA Manager models. These top-level managers organize all of the user created service management components. All service models can be organized under the Service Manager model which is displayed in OneClick with the name Services. Similarly all SLA models and customer models appear under SLAs and Customers.
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The Service Management tree consists of a set of four models. The root model is the Service Management model, which contains three top-level manager models, such as Service Manager, Customer Manager, and SLA Manager models. These top-level managers organize all of the user created service management components. All service models can be organized under the Service Manager model which is displayed in OneClick with the name Services. Similarly all SLA models and customer models appear under SLAs and Customers.
The Condition of each of these manager models is equivalent to the worst status of all contained models. For example, if the worst service within the landscape has a service health of Degraded, the Service Manager model on that landscape has a Condition of Major. If the worst SLA within the landscape has a SLA status of Violated, the SLA Manager has a Condition of Critical. You can view the Condition of a manager model by the icon color. No alarms are associated to the Condition of the manager models.
Within the Service Dashboard, all landscapes are merged into a single tree in the Explorer panel. Within the service dashboard, a set of folders represent the collective set of manager models from each landscape. Regardless of how many landscapes occur within a DSS the Service Dashboard displays only one folder for each category of manager model. These folders have the same names as the set of models within the SpectroSERVER: Services, Customers SLAs. The icon for each folder displays the status of the worst top-level model within the DSS. If the worst Service Manager status within the DSS is Minor, the Service Folder in the Service Dashboard displays a yellow icon. Similarly, if a Customer Manager within the DSS has a Condition of critical, the Customers folder in the Service Dashboard displays a red icon.