Service Maintenance Schedule Management

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When you schedule maintenance for a service, CA Spectrum puts the service in maintenance mode (brown state) for the duration that is specified by the schedule. A service in maintenance mode is a planned outage. If the service is monitored by an SLA, the frequency and duration of the scheduled planned outages are typically defined by the SLA contract between a service provider and a service customer. Planned service outages are not accumulated as down or degraded time by SLA guarantees.
You can manage service maintenance schedules in the following ways:
  • Create and save multiple one-time and recurring schedules.
  • Add schedules to the list of schedules to be implemented on an as-desired basis.
  • Remove schedules from the list of schedules to be implemented.
Create a Maintenance Schedule
When you create a schedule, Service Manager saves it to CA Spectrum. The schedule is added by default to the list of schedules that can be implemented for the service. If you do not want the schedule to be implemented, you can remove it from the list and can add it to the list at another time. You have two ways to create or specify a maintenance schedule for a service. You can specify scheduled maintenance from the Component Detail view of a service model much like other CA Spectrum models, or you can configure schedule maintenance from the service editor.
Follow these steps:
  1. Click the Services tab, select the service for which you want to manage maintenance schedules, and then click the Scheduled Maintenance tab.
  2. Click Create.
    The Create Schedule dialog appears.
  3. Configure the new schedule and click OK.
    Service Manager adds the schedule to the Current Schedules list.
Add a Maintenance Schedule to the Current Schedules List
If you want to implement a maintenance schedule for a service, include it in the Current Schedules list for the service.
Follow these steps:
  1. Click the Services tab, select the service for which you want to manage maintenance schedules, and then click the Scheduled Maintenance tab.
  2. Select the schedule to add from the Available Schedules list and move it to the Current Schedules list.
    The maintenance schedule is added to the Current Schedules list.
Remove a Maintenance Schedule from the Current Schedules List
If you do not want to implement a maintenance schedule, you can remove it from the Current Schedules list.
Follow these steps:
  1. Click the Services tab, select the service for which you want to manage maintenance schedules, and then click the Scheduled Maintenance tab.
  2. Select the schedule that you want to remove from the Current Schedules list, and then move it to the Available Schedules list.
    The maintenance schedule is removed from the Current Schedules list.