Service Management Features

CA Spectrum Service Manager includes the following features:
casp1031
CA Spectrum Service Manager includes the following features:
  • Views that let you monitor the health of services in real time and relate the services to customers affected by IT infrastructure faults.
  • Service health records that provide the basis for reports that you can generate on a scheduled or on an on-demand basis using Report Manager.
  • SLA violation alarms that notify you when an agreement has been violated or is in danger of being violated.
  • Root cause analysis of any service degradation (in terms of infrastructure alarms).
  • The capability to designate maintenance periods for services.
  • The capability to exempt any service outage from impacting an SLA.
  • Extensions to Modeling Gateway that let you create service management components and schedule service maintenance through an XML feed.
  • A web page that is added to UMP for viewing service management-related information.