Service Management Solution Design Guidelines

The key to a successful service management deployment is accuracy in service modeling. The goal when designing services can be to create the most accurate representation possible. Given that objective, often you do not understand how each service functions, and all of the resources on which the service relies. One of the most challenging aspects of building a service management environment is collecting all of the information that is required to model each service. For this task, you require a significant amount of collaboration to create accurate services.
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The key to a successful service management deployment is accuracy in service modeling. The goal when designing services can be to create the most accurate representation possible. Given that objective, often you do not understand how each service functions, and all of the resources on which the service relies. One of the most challenging aspects of building a service management environment is collecting all of the information that is required to model each service. For this task, you require a significant amount of collaboration to create accurate services.
It is rare that a single individual has all the information that is required to build a large service management environment. In most businesses, different teams specialize in different areas of the business each focused purely on their own domain. Ironically it is this typical business structure that creates the need for a service management solution. The more difficult it is to build the service management environment, the greater the need for doing so.
The following section outlines some guidelines for planning and building a service management solution. It takes time to plan and to model a large and complex service management environment. Investing the time to collect information and develop a plan for building the service management solution helps to confirm your success. Part of your plan can include incremental goal, identifying a timeline and milestones for the project. A representation of services for each organization can be included, perhaps a demonstration of how specific infrastructure faults are now processed and prioritized based on service impact. Establishing these milestones lets you realize value throughout the process, and motivates you to expand your solution continually.
One final note on planning is to recognize that you are building a service management solution that must continue to evolve. Your plan may identify a time and point of completion, but that does not mean you will never again have to create or edit a service model. Business infrastructure is continually changing, and you may find that services change too. Your goal is to build a service management solution that is flexible and easy to maintain. On performing this task, you can confirm that your solution can accommodate the dynamic nature of your business.