Service Manager Policy Descriptions

Contents
casp1031
Contents
Policy ID Mappings
The following table lists associations between watched attributes and monitor Policy IDs (1-21) for standard monitoring policies that are shipped with Service Manager.
User-defined policies begin with ID value 1000 (and are incremented by 1, 1001, 1002, and so on).
To view user-defined Policy IDs, access the following link: http://<server>:CA Portal/spectrum/slm/ policyrep.jsp.
Watched Attribute (AttrToWatch)
Monitor Policy ID (MonitorPolicy_ID)
Policy
Condition_Value
1
Condition
2
Condition
3
Condition
4
Condition
5
RM_Condition
6
RM_Condition
7
RM_Condition
8
RM_Condition
9
Contact_Status
10
Contact_Status
11
Contact_Status
12
Contact_Status
13
Port_Status
14
Port_Status
15
Port_Status
16
Port_Status
17
LatestErrorStatus
18
LatestErrorStatus
19
LatestErrorStatus
20
LatestErrorStatus
21
Condition Value Sum Greater Than Or Equal
Watched attribute: Condition_Value
Default reason: The condition value has violated the allowable threshold.
This policy is different from the other standard Service Manager policies. Other policies include an attribute map, which defines the attributes that are monitored. This policy monitors the aggregate value of the Condition_Value (0x1000b)attribute for all resources that are associated with a service.
Rule Set
  • When the sum of the Condition_Value attribute for all monitored resources is equal to or greater than the value of Red_Threshold (0x10012), the service is down.
  • When the sum of the Condition_Value attribute for all monitored resources is equal to or greater than the value of Orange_Threshold (0x10011), the service is degraded.
  • When the sum of the Condition_Value attribute for all monitored resources is equal to or greater than the value of Yellow_Threshold (0x10010), the service is slightly degraded.
You can adjust the values for Red_Threshold, Orange_Threshold, and Yellow_Threshold on the service model, or can adjust Value_When_Red (0x1000e), Value_When_Orange (0x1000d), or Value_When_Yellow (0x1000c) on the service component resource models to obtain the desired behavior.
Port Status Policies
Watched attribute: Port_Status
Default Reason: Bad Port Status
Value Mapping
  • Service Health = Down if the watched attribute value is down, disabled, or unreachable
  • Service Health = Up if the watched attribute value is up
Port Status High Sensitivity
  • When any 1 resource is Down then the service is Down.
Port Status Low Sensitivity
  • When all resources are Down then the service is Down.
  • When all resource(s) are Down then the service is Degraded.
Port Status Redundancy
  • When all resources are Down then the service is Down.
  • When any 1 resource(s) is Down then the service is Slightly Degraded.
Port Status Percentage
  • When 75 percent of the resources are Down then the service is Down.
  • When 50 percent of the resources are Down then the service is Degraded.
  • When 25 percent of the resources are Down then the service is Slightly Degraded.
Port Status - Automatically Configured
PollPortStatus has been automatically configured for interface models which are added or removed from services or resource monitors. Verify the following scenarios for Port Status:
  • If an interface model has a PollPortStatus of False (No), when the model is added to a service or resource monitor PollPortStatus can be set to True (Yes). (OneClick View Attributes which imply false are displayed as ‘No’ and true are displayed as ‘Yes’.)
  • If an interface model has a PollPortStatus of True, when the model is added to a service or resource monitor, no changes are made. When the model is removed from the service or resource monitor the PollPortSTatus is left as true.
  • There is a caveat to the functionality described earlier. In scenarios where the PollPortStatus is automatically updated from false to true, that information is only preserved for the lifecycle of the running SpectroSERVER. The PollPortSTatus would not be restored to False when the interface is removed from the service, if the SpectroSERVER shutsdown between the time the interface was added and removed.
Condition Policies
Watched attribute: Condition_Value
Default reason: Bad Condition
Value Mapping
  • Service Health = Down if the watched attribute value is Critical or Suppressed
  • Service Health = Degraded if the watched attribute value is Major
  • Service Health = Slightly Degraded if the watched attribute value is Minor
  • Service Health = Up if the watched attribute value is Normal
Condition High Sensitivity (Default Policy)
  • When any 1 resource(s) are Down then the service is Down.
  • When any 1 resource(s) are Degraded then the service is Degraded.
  • When any 1 resource(s) are Slightly Degraded then the service is Slightly Degraded.
Condition Low Sensitivity
  • When all resources are Down then the service is Down.
  • When all resources are Degraded then the service is Degraded.
  • When all resources are Slightly Degraded then the service is Slightly Degraded.
  • When any 1 resource(s) are Down then the service is Degraded.
  • When any 1 resource(s) are Degraded then the service is Slightly Degraded.
Condition Redundancy
  • When all resources are Down then the service is Down.
  • When all resources are Degraded then the service is Degraded.
  • When all resources are Slightly Degraded then the service is Slightly Degraded.
  • When any 1 resource(s) are Down then the service is Slightly Degraded.
Condition Percentage
  • When 75 percent of the resources are Down then the service is Down.
  • When 50 percent of the resources are Down then the service is Degraded.
  • When 25 percent of the resources are Down then the service is Slightly Degraded.
Response Time Policies
Watched attribute: LatestErrorStatus
Default reason: Bad Response Time
Value Mapping
  • Service Health = Down if the watched attribute value is Timeout or Threshold_Critical
  • Service Health = Degraded if the watched attribute value is Threshold_Major
  • Service Health = Slightly Degraded if the watched attribute value is Threshold_Minor
  • Service Health = Up if the watched attribute value is OK
Response Time High Sensitivity
  • When any 1 resource(s) are Down then the service is Down.
  • When any 1 resource(s) are Degraded then the service is Degraded.
Response Time Low Sensitivity
  • When all resources are Down then the service is Down.
  • When all resources are Degraded then the service is Degraded.
  • When any 1 resource(s) are Down then the service is Degraded.
  • When any 1 resource(s) are Degraded then the service is Slightly Degraded.
Response Time Redundancy
  • When all resources are Down then the service is Down.
  • When all resources are Degraded then the service is Degraded.
  • When any 1 resource(s) are Down then the service is Slightly Degraded.
Response Time Percentage
  • When 75 percent of the resources are Down then the service is Down.
  • When 50 percent of the resources are Down then the service is Degraded.
  • When 25 percent of the resources are Down then the service is Slightly Degraded.
Service Health Policies
Watched attribute: RM_Condition
Default reason: Bad Service Health
Value Mapping
  • Service Health = Down if the watched attribute value is Down
  • Service Health = Degraded if the watched attribute value is Degraded
  • Service Health = Slightly Degraded if the watched attribute value is Slightly Degraded
  • Service Health = Up if the watched attribute value is Up
Service Health High Sensitivity
  • When any 1 resource(s) are Down then the service is Down.
  • When any 1 resource(s) are Degraded then the service is Degraded.
  • When any 1 resource(s) are Slightly Degraded then the service is Slightly Degraded.
     This is the default Policy for a SM_Service model that monitors resource monitor models/monitor groups/SM_AttrMonitor models.
Service Health Low Sensitivity
  • When all resources are Down then the service is Down.
  • When all resources are Degraded then the service is Degraded.
  • When all resources are Slightly Degraded then the service is Slightly Degraded.
  • When any 1 resource(s) are Down then the service is Degraded.
  • When any 1 resource(s) are Degraded then the service is Slightly Degraded.
Service Health Redundancy
  • When all resources are Down then the service is Down.
  • When all resources are Degraded then the service is Degraded.
  • When all resources are Slightly Degraded then the service is Slightly Degraded.
  • When any 1 resource(s) are Down then the service is Slightly Degraded.
Service Health Percentage
  • When 75 percent of the resources are Down then the service is Down.
  • When 50 percent of the resources are Down then the service is Degraded.
  • When 25 percent of the resources are Down then the service is Slightly Degraded.
Contact Status Policies
Watched attribute: Contact_Status
Default reason: Bad Contact Status
Value Mapping
  • Service Health = Down if the watched attribute value is Lost
  • Service Health = Up if the watched attribute value is Established
Contact Status High Sensitivity
  • When any 1 resource(s) are Down then the service is Down.
Contact Status Low Sensitivity
  • When all resources are Down then the service is Down.
  • When any 1 resource(s) are Down then the service is Degraded.
Contact Status Redundancy
  • When all resources are Down then the service is Down.
  • When any 1 resource(s) are Down then the service is Slightly Degraded.
Contact Status Percentage
  • When 75 percent of the resources are Down then the service is Down.
  • When 50 percent of the resources are Down then the service is Degraded.
  • When 25 percent of the resources are Down then the service is Slightly Degraded.