Service Manager Utilities

Contents
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Contents
You can work with the following utilities to create and manage the Service Manager components:
  • Service Editor
    Lets you create and manage services, SLAs, SLA guarantees, SLA templates, SLA guarantee templates, customers, and customer groups.
  • Service Policy Editor
    Lets you create and manage service monitoring policies and the constitute components, attribute maps, and rule sets.
  • Condition Correlation Editor
    Lets you build correlation domains to monitor resources for specific resource events or combinations of events. These correlation domains can then be used as service resources, extending the monitoring capability of the service from attribute monitoring to event monitoring.
Open the Service Editor
The Service Editor is the primary administrative tool for configuring service models, SLAs, and Customers. The Service Editor displays service models in a flat list or in a hierarchy view. From the Service Editor, you can create new service models or can edit existing service models.
Follow these steps:
  1. Select the OneClick Console or the Service Dashboard.
  2. Click Tools, Utilities, Service Editor, from the main menu.
     The Service Editor is not available if you do not have access privileges or the OneClick installation does not include the Service Manager product.
    The Service Editor opens.
Open the Service Policy Editor
The Service Policy Editor lists service monitoring policies and policy specifications and includes commands for creating and managing policies. It lets you create and manage policies and their constituent components, attribute maps, and rule sets.
Follow these steps:
  1. Select the OneClick Console or the Service Dashboard.
  2. From the main menu, click Tools, Utilities, and Service Policy Editor.
     The Service Policy Editor is not available if you do not have access privileges or the OneClick installation does not include the Service Manager product.
    The Service Policy Editor appears.