Using Spectrum Mobile Application

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Using the CA Spectrum Mobile application, you can view an overview and details of the alarms and the associated devices and perform various actions, such as the following:
  • View alarms by severity on the dashboards and also access the devices that are in a critical condition
  • Search for alarms based on the severity, alarm title, device name, device IP address
  • View alarms details for approximate 20000 alarms. The details include information, such as description, possible causes, symptoms, recommendations, and the devices that are impacted by the alarms.
  • Acknowledge alarms
  • Clear alarms and refresh the alar
    Alarms Screen
    Once connected to the specified OneClick server, the CA Spectrum Mobile application fetches the latest 20000 alarms (Critical, Major, and Minor) and displays on the Alarms screen. This list of 20000 alarms is grouped in the descending order of the date of occurrence of alarms. The alarms are polled automatically and refreshed.
    ms list
  • Assign a troubleshooter for the alarm
  • View device details of 10000 devices and the associated alarms
  • Report the alarms or provide feedback
  • Share the details on various social media platforms
This article contains the following topics:
Prerequisite
Ensure that the following actions are complete before you access the CA Spectrum Mobile application.
  • You have installed the CA Spectrum Mobile application
  • You are connected to the enterprise network through the VPN or Wi-fi.
  • The OneClick server runs on the enterprise network that you are connecting to from your mobile.
Accessing the CA Spectrum Mobile ApplicationOpen the CA Spectrum Mobile application from your mobile device, and connect it to a OneClick server host.PrerequisiteEnsure that the following actions are complete before you access the CA Spectrum Mobile application.
  • You have installed the CA Spectrum Mobile application
  • You are connected to the enterprise network through the VPN or Wi-fi.
  • The OneClick server runs on the enterprise network that you are connecting to from your mobile.
Accessing the CA Spectrum Mobile Application
Open the CA Spectrum Mobile application from your mobile device, and connect it to a OneClick server host. 
Login Screen
Description
CA Spectrum Mobile App v3.0 
Select the HTTPS option from the drop-down to connect to the OneClick server. By default, you connect using HTTP.
Hostname:Port
: specify the hostname or IP address and the port number to connect to the OneClick Server. Define the value in this format: 
<hostname or IP address>:<port number>
The default port number for HTTP is 80 and for HTTPS is 443. The mobile application automatically adds these port numbers. However, if the OneClick server is configured with a different port number, you must specify the port number in the format provided.
Username
: define the username to connect to the OneClick server.
Password
: define the password to connect to the OneClick server.
Login
: click the button to login to the mobile application.
The mobile application saves the credentials, by default.
Options Available with CA Spectrum Mobile ApplicationAfter you login to the mobile application, you can access the following screens and perform actions to manage the alarms from the CA Spectrum Database:
  • Dashboard
  • Alarms
  • Alarm Details
  • Device Details
  • Settings
Dashboard Screen
The Dashboard is the default view when you login to the CA Spectrum Mobile application. On this screen, you can view a summary of alarms based on the severity and any device and the type of device that is in a critical condition.
Dashboard Screen
Actions Available on 
Dashboard Screen
Description
Spectrum Mobile App Dashboard
View Device Details
Click on any device on the Dashboard to view the overview of the device and any associated alarms.
Spectrum Mobile App Device Device Details
Spectrum Mobile App Device Device Details
Alarms Screen 
Once connected to the specified OneClick server, the CA Spectrum Mobile application fetches the latest 20000 alarms (Critical, Major, and Minor) and displays on the Alarms screen. This list of 20000 alarms is grouped in the descending order of the date of occurrence of alarms. The alarms are polled automatically and refreshed.
View Alarms
Actions Available on the Alarms Screen
Description
Spectrum Mobile App View Alarm
Search Alarms
The Alarms screen lets you search alarms by alarm title, device name, device IP address.
Filter Alarms
The Alarms screen lets you filter the latest alarms by severity. You can sort Critical, Major, and Minor alarms from the list of alarms. By default, all alarms are displayed irrespective of the severity. To view alarms of a severity type, click on the Critical, Major, or Minor option at the bottom of the screen.
Acknowledge Alarms
To acknowledge an alarm, select an alarm and slide to the right to view the acknowledge option.
Spectrum Mobile App Device Acknowledge Alarm
When you click on the Acknowledge option, a message Alarm updated appears indicating that you have acknowledged the alarm.
Clear Alarms
To clear an alarm, select an alarm and slide left. You can clear alarms only in instances where the 
Clear
 option is available.
Spectrum Mobile App Device Clear Alarm
 After you click on the Clear option, the alarm is cleared from the OneClick server and the CA Spectrum database. After you clear the alarm, the list of alarms is refreshed.
Alarm Details Screen
When you select an alarm from the list, the alarm detail screen displays the following details:
  • Overview
     tab:
    • Severity: Critical, Major, Minor
    • Alarm details
    • Description of the alarm
    • Alarm symptoms
    • Possible causes of the alarm
    • Any recommended action
  • Impact
     tab: In this tab, you can view the list of impacted alarms.
    Alarm Details Screen
    Actions Available on the Alarms Details Screen
    Description
    Spectrum Mobile App Device View Alarm Details
    Acknowledge Alarms
     
    When you select an alarm, you view the alarms details, which lets you acknowledge that alarm. Click the 
    Acknowledge
     icon in the 
    Actions
     section to acknowledge the alarm. To unacknowledge, double-click 
    Unacknowledge
     in the 
    Actions
     section
    Clear Alarms
    Click the Clear icon in the Actions section, to remove the alarm from the OneClick server and the CA Spectrum database. After you delete the alarm, the list of alarms is refreshed. This option is enabled only for alarms that can be cleared.
    Assign Troubleshooter
    When you select an alarm, you can view the alarm details, which lets you assign a troubleshooter for that alarm. Before you assign a troubleshooter, ensure that you have configured a list of troubleshooters in the OneClick server. When the assignment is complete, an email notification is sent to the troubleshooter about the assignment.
    Click the Choose drop-down, to view the list of names that you can assign the alarm to for troubleshooting.
    Spectrum Mobile App Device Assign Troubleshooter
    After you select a name, click the Assign button. The alarm appears assigned to the name that you selected. You can unassign only the assigned alarms to a troubleshooter. To unassign, click the Assign icon and the name gets removed.
     
Device Details Screen
Click on the 
Devices
 option at the bottom of the screen to view the list of devices from the CA Spectrum database.
Device Details Screen
Actions Available on Device Details Screen
Description
Spectrum Mobile App View Devices
View Device Details
To view the device details, click on any device from the list. The device details page displays an overview of the asset in the Overview tab, such as network address, Mac address, Serial Number, Firmware, Manufacturer, polling details, landscape, location. In the Alarms tab, you can view the list of alarms associated with the device.
Spectrum Mobile App Device Details
Settings Screen
Click the 
Settings
 option at the bottom of the screen to report an issue, provide feedback, share the details, or to logout from CA Spectrum Mobile application. Logging out also logs you out from the OneClick server.
Spectrum Mobile App Settings