WebClient Alarms Tab

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Information!
Starting from CA Spectrum 10.2.2 release, CA Spectrum WebClient is enhanced
 
to improve accessibility for differently abled users. The Spectrum WebClient enhancements provide a better user experience enabling different types of users to use WebClient and accomplish their vital business tasks. 
With these enhancements, in WebClient you can see changes in icons, new color coding and status text denoting model severity/icon conditions. Icons have additional indicators such as labels so that users can easily identify the severity. For more information about accessibility enhancements in WebClient, see WebClient Accessibility Features
Alarms Pane
By default, the Alarm pane displays the latest 100 alarms. The WebClient updates the alarm table for an interval of every 10 seconds if any updates available. 
By default, up to ten alarms are displayed in one page in the Alarm pane. You can configure the number of alarms to be displayed in alarm table using the Page length drop-down list in the Preferences window.
You can configure the number of alarms in the Preferences menu. Specify the range in the preferences section.
  • WebClient only retrieves alarms based on the categories that are mentioned in the Filter pane section. You can perform the following alarm management activities:
    • Acknowledge, unacknowledge, and clear alarms.
    • Assign and unassign troubleshooters.
    • Create service desk ticket for alarms.
  • WebClient displays only the alarms on models that are accessible to you in OneClick.
After you launch WebClient, this pane displays up to 100 latest alarms (critical, major, and minor respectively). In this case, maintenance alarms are also displayed if you select the 
Maintenance alarms
 in Preferences. When you select the required filter in the Filters pane, this pane displays the alarms that are based on the filter.
Alarms are displayed in tabular format in pages. You can change the configuration to view all alarms in a single page, see the Paging section. Each alarm is displayed in a row. The columns specify various details such as Network Address, Landscape, Device Location for each alarm. If necessary, you can move columns to the left or right within the alarm table.
By default, up to ten alarms are displayed in one page. You can use the vertical and horizontal scroll bars to see more alarms and alarms details. You can configure the Paging option in Preferences to stop the pagination, and display all alarms in one page. 
  • The
    Alarms Dashboard
    shows color coded count for critical, major, and minor severity alarms that are present in your OneClick environment.
  • Click the connection_status.png button (ununtil 10.2) connection status button.png button (from 10.2.2) to view the connection status of the Tomcat server, SpectroSERVERs (or landscapes), and Archive Managers (or Events).
Update Alarm Table Columns
You can update the Alarm Table columns using the alarm columns available in Alarm Table Column Preferences window.
Follow these steps to update column/attribute in the alarm table:
  1. Click the Preferences preferences button.png button 
  2. Select the Alarm Table Column Preferences alarm table column preferences button.png button 
  3. Select or clear the attribute check box. Custom attributes (if any) are also shown in the attributes list. 
  4. Click Apply
The page reloads and the selected alarm attribute is added or removed in the Alarm Table.
Alarm Management Buttons
The Alarms pane contains the following alarm management buttons:
Acknowledge Alarms
Click the ack.png button (until 10.2)acknowledge alarms button.png button (from 10.2.2) to acknowledge multiple alarms that are selected in the table.
Unacknowledge Alarms
Click the unack.png button to (until 10.2) unacknowledge alarms button.png button (from 10.2.2) unacknowledge multiple alarms that are selected in the table.
Clear Alarms
Click the clear.png button to clear multiple alarms that are selected in the table. You can only clear the user-clearable alarms. Click here to know more about user-clear alarms.
 
Assign Troubleshooter
Click the assign.png button (until 10.2) assing troubleshooter button.png button (from 10.2.2) to assign troubleshooters to multiple alarms that are selected in the table. When you assign troubleshooter to alarms, a mail notification is sent to that troubleshooter. WebClient retrieves all the troubleshooters that are added in OneClick. You cannot add troubleshooters from WebClient. You must use OneClick to add them.
Unassign troubleshooters
Click the unassign.png button (until 10.2) unassing troubleshooter button.png button (from 10.2.2) to unassign a troubleshooter for multiple alarms that are selected in the table.
Write Alarm Attributes
Click the Write Alarm.pngbutton (until 10.2) write attributes button.png button (from 10.2.2) to write attributes for the selected alarm. 
WebClient lets you update the following default and any other custom alarm attributes. You can perform this action from both the Alarms and Topology tabs.
  • Alarm Status
  • Trouble Ticket ID
Updating an attribute of an alarm lets you provide more information about the alarm to other users. For example, update the status of an alarm to let other operators know how the situation related to an alarm is being handled.
Create Service Desk ticket
Click the create_service_desk.png button (until 10.2) service desk button.png button (from 10.2.2) to create a service desk ticket for a single alarm that is selected in the table. The Request/Incident number is created for the selected alarm. You can view this Request/Incident number in the Ticket Details column of the selected alarm. 
If Service Desk integration is not enabled, WebClient throws an error when you try to create a Service Desk ticket for an alarm. To know how to enable Service Desk Integration, see CA Spectrum and Service Desk Integrations.
You can configure only one Service Desk instance to be integrated with a specific OneClick server. You cannot integrate multiple Service Desk applications with single OneClick server.
Launch Analytics
(applicable from 10.2.1)
Click the AXA Log Analytics.PNG button (until 10.2) AXA Log Analytics button.png button (from 10.2.2) to launch Analytics Dashboard. The Analytics Dashboard allows you to get more insights for troubleshoot and triage service for the selected alarm. For more information, see Launch CA App Experience Analytics (AXA) Dashboard section.
Filter and Search Options
The Alarms pane contains the following Filter and Search options:
Available Filters
The Available Filters list displays all the alarm filters that are configured in OneClick (see Manage Alarms) by an administrator and that are assigned to a logged in user. Select a particular alarm filter to view the alarms based on that alarm filter in combination with filter that is selected in the Filter pane.
Example:
 Suppose, a landscape is selected as a filter in the Filter pane and ‘major’ alarm filter is selected from the Available Filters list, then the alarm table displays alarms based on the combination of filter selected in Filter pane and Available Filters. You can also use the Available Filters in combination with filters in Alarm Dashboard.
By default, up to 10,000 alarms are retrieved and displayed when you select any filter except the
Latest 100 Alarms
filter. You can configure this value in the range of 1 to 50,000 in Preferences.
Refresh button
The Refresh buttonRefresh button.PNGin WebClient Alarms tab allows you to refresh the alarm filters without refreshing complete WebClient. When new alarm filters are created or existing filters are modified and applied to a user or group of users in OneClick, the refresh button in WebClient becomes active. You can click the refresh button to update the Available Filters drop-down list in WebClient for the newly created and applied advanced filters.
Filter Options 
The local filter is available for Assignment, Severity, and Type. You can see these filters only when they are selected in the Alarm Table Column Preferences. To show or hide these filter types select or clear the checkboxes for Assignment, Severity, and Type attributes in the Alarm Table Column preferences window. Use these filters to view alarms based on the filter regarding the corresponding attribute selected in the Alarm table preferences. 
  • If there are no critical alarms in OneClick, the Severity filter drop-down does not include “Critical” in the list.
  • If there is no WA_Link model, modeled in OneClick, the Type filter drop-down does not include "WA_link" in the list.
  • You cannot use the troubleshooter filter when:
    • The same troubleshooter is assigned to all the alarms.
    • There is no troubleshooter assigned to all the alarms.
    • There is only one alarm that has a troubleshooter assigned.
Search Option
The search bar is a text-based search to find single or multiple alarms in the alarms table. Enter any column value in the search bar to find the respective alarms.
Examples:
  • If you type the IP address of a device in the search bar, the search result displays all the alarms that are asserted on that device.
  • Suppose, there are alarms in the table for which a troubleshooter is already assigned. If you type the name of that troubleshooter in the search bar, the search result displays all the alarms that are assigned to that troubleshooter.
Show Entries
The show entries drop-down box allows you to select the number of alarms to be displayed in the alarms table.
Print/Export Buttons
The Alarms pane contains the options to print, export, and copy all the alarms. 
Print
Click the WebClient_Print.png button to print all the alarms that are displayed in the Alarms table.
CSV
Click the WebClient_CSV.png button to export all the alarms to Excel format.
Copy
Click the WebClient_Copy.png button to copy the alarms to clipboard.
Triage Buttons
The Alarms pane contains the following triage buttons:
Ping
Click the ping.png button (until 10.2) Ping button.png button (from 10.2.2) to send an ICMP ping to the devices that are in context of the selected alarms. The ICMP ping is initiated from the SpectroSERVER. The ICMP Ping activity can be performed on multiple alarms or devices.
Poll
Click the poll.png button (until 10.2) Poll button.png button (from 10.2.2) to poll the devices that are in context of the selected alarms. The poll is initiated from the SpectroSERVER. The Poll activity can be performed on multiple alarms or devices.
Traceroute
Click the Traceroute.png button (until 10.2) Trace Route button.png button (from 10.2.2) to determine the route (path) to the device that is in context of the selected alarm over a maximum of 30 hops. The round-trip time of packets that are received from each hop is also measured. Traceroute is initiated from the SpectroSERVER.
Filters Pane
This pane contains the following filters. You can collapse or expand to see the various options in a filter. 
You can use this pane to filter the alarms that you require. When you select a particular filter, WebClient retrieves up to 10,000 alarms of that category by default. 
Latest 100 Alarms
Displays up to 100 latest alarms that exist in OneClick.
All Alarms
Displays all the alarms that exist in OneClick. In a DSS environment, alarms of all the landscapes are displayed.
Time Filters
Displays the alarms that occurred in the last few hours. The options available under this filter are: 1, 2, 4, 6, 12, 24 hours.
Example:
 Suppose, four alarms were generated in the last two hours, and two alarms were generated in the last 1 hour in your CA Spectrum environment. In this case, selecting the two hours option displays six alarms. If you select the 1-hour option, two alarms are displayed.
Global Collections
Displays all the Global Collections that exist in OneClick. Select a particular Global Collection to view all the alarms asserted on it.
Global Collections Hierarchy
Displays all the Global Collections hierarchy that exists in OneClick. Select a Global Collection in a folder to view all the alarms asserted on it.
Landscapes
Displays all the landscapes that exist in your DSS environment. Select a particular landscape to view all the alarms asserted on that landscape. Select multiple landscapes to view the alarms asserted on those landscapes.
The Alarm Filters section is now moved from the Filter pane to Alarms pane. To be consistent with OneClick, it is renamed as Available Filters. See the Filter and Search Options section.
Alarm Details Pane
This pane displays the following details of the alarm that is selected in the Alarms table. It also displays the custom alarm attributes that are created by the user.
  • Alarm Title
  • Severity
  • Impact
  • Acknowledged
  • Clearable
  • Trouble Ticket ID
  • Assignment
  • Landscape
  • Status
  • Web Context URL
  • Source
  • Change Owner
  • Alarm Modified Time
  • UIM Alarm Id
  • Symptoms
  • Probable Cause
  • Actions
Using the 'Set' option you can edit the value for some of the attributes such as Acknowledged, Trouble Ticket ID, Assignment, Status, and custom attributes that are created for the selected alarm.
You can minimize/maximize or close this pane. To reopen this pane, click 
Preferences
>
Show Windows
, then select the
 Alarm Details 
check box.
Impact Pane
This pane displays the symptoms and the management lost impact details of an alarm that is selected in the Alarms pane.
Example:
 If you have the “CHASSIS DOWN” alarm selected in the Alarms pane, the Impact pane displays the following alarms that were correlated to that alarm:
  • INFERRED CONNECTOR CONTACT STATUS LOST
  • DEVICE HAS STOPPED RESPONDING TO POLLS
  • BLADE STATUS UNKNOWN
The Management Lost Impact displays the details of impacted devices due to the selected “CHASSIS DOWN” alarm.
Neighbor Topology Pane
The Neighbor topology displays all the neighboring models that are connected to the device in context of the selected alarm in the Alarms pane. It also displays the state of all neighboring models. When you select an alarm that is raised on a router, the following image shows how the Neighbor Topology pane displays its connectivity details:
Alarms Tab_Neighbour Topology.png
When you place your mouse on a connected device, Name, Network Address, Model Type Name, Model Class, MAC Address, and Location details are displayed.
You can minimize/maximize or close this pane. To reopen this pane, click 
Preferences
>
Show Windows
, then select the
 Neigbhor Topology 
check box.
Device Details Pane
When you select an alarm in the Alarms table, this pane displays the following details of a device on which the alarm is generated. It also displays the custom device attributes that are created by the user.
  • Model Type Name
  • Last Successful Poll
  • Contact Status
  • Secure Domain Name
  • Notes
  • Condition
  • SysUp Time
  • Network Address
  • Location
  • MAC Address
  • Model Name
  • Contact Person
You can customize the Device Details pane to view additional attributes of the device. To customize the Device details pane, follow these steps:
  1. Create the 'webclient-device-attr-config.xml' file at $SPECROOT/custom/webclient/config/.
  2. Add the required attributes to display in the Device Details pane. (Refer to the /tomcat/webapps/spectrum/WEB-INF/webclient/config/webclient-device-attr-config.xml)
  3. Save and restart the Tomcat to reflect the changes.
 The Device Details pane is applicable to all model types, it displays the attribute values that are part of the model type.
You can minimize, maximize, or close this pane. To reopen this pane, click 
Preferences
>
Show Windows
, then select the
 Device Details 
check box.