Outage Editor

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The Outage Editor lets you edit the outage records for all managed assets. You can retrieve outage records for particular models or for particular devices and interfaces, change the status of an outage in a record, annotate an outage record, and suspend an ongoing outage status for an asset that is available. Also, if you modify an asset outage that has caused an outage for a service model (because the asset is a service resource), you can modify the outage status for that service model.
If 
Spectrum Report Manager
 model-based security is enabled, the user who is logged on to OneClick can only review and edit outages that are associated with the models that this user can access. For more information, see the Report Manager section.
About Outages and Availability Reports
 
DX NetOps Spectrum
 Reporting calculates availability for managed assets by comparing their actual availability to their expected availability. Actual availability is derived from 
DX NetOps Spectrum
 event data. This comparison provides the basis for the availability percentage that is used in Reporting Availability Reports.
For any given time period, you specify an availability percentage objective when you configure an Availability Report, and 
DX NetOps Spectrum
 Reporting calculates the actual availability percentage. The difference between the two is the interval during which an asset is presumed to be unexpectedly unavailable. 
DX NetOps Spectrum
 Reporting does not include planned outages (downtime) from assets in 
maintenance mode
 when it calculates availability. For example, if a device is in maintenance mode, all the outages from that device are planned outages which are not considered in availability reports.
An unplanned outage can result from asset malfunction or from other events that are unrelated to asset performance. For example, availability is affected by a power outage, inadvertent shutdowns, or instances where an off-line asset model was not put in maintenance mode. Outages that are caused by the latter events misrepresent the actual availability of an asset. These are the types of outages you would typically want to redefine as exempt or planned outages.
 
Spectrum Report Manager
 does not support cluster-specific availability reports. Therefore, you cannot generate the Availability Reports for Clusters.
Outage Editing Status Report
You receive an Outage Editing Status Report after editing the outage records. The results of an Outage Editor search list all outages that match your selection criteria. Each entry in the table contains the name of the model that experienced the outage, and notes, the outage start time, end time, and type. You can edit the outage type and notes. If no end time is available for an outage, it is listed as 'Ongoing' with an option to manually end the outage. Each entry in the table is preceded by a checkbox that lets you select the corresponding outage for mass editing.
In addition, the page contains 
master controls
 that annotate multiple outages simultaneously. Any outages that have been selected are modified by these controls. When changes have been made to any entry, 'Save selection' is enabled. Click it to save all selected entries. The 'Reset' button restores the listing to the state it was in after the most recent save.
If no outages are available in the selected period, only '0 Outage(s) Found' is displayed - the master controls and table do not appear.
If more than 500 outages are detected, the results are split up into 'pages'. Each page displays up to 500 outages and the master controls affect only the displayed outages.
The following image highlights the result of an 'Outage Editor - Search by Timespan' search. With multiple rows selected, it shows an example of mass editing. Selected entries are highlighted yellow, and times outside of the chosen range are highlighted green.
  SPEC--Outage_Editor_Time_Results  
Modify Outage Records
The Outage Editor lets you modify Outage Records. When you edit an outage record, you can change its outage status and enter comments to it that describe why the record was edited or any other pertinent information. You can also end an ongoing outage status for a record that does not accurately indicate the actual availability of the asset referenced by the record.
 
Follow these steps:
 
  1. Select Admin Tools, Outage Editor.
    Two options appear: Model Outages and Device/Interface Outages.
  2. Select one of the options.
  3. Enter a filter term to display the models or devices/interfaces that have had outages you want to view, and then click Find (Models or Devices). For example, to display a list of Cisco devices or interfaces or Cisco models that have had outages, simply enter Cisco.
    The editor displays a list of assets that match your filter term.
  4. Select the asset whose outage records you want to retrieve.
    • If you are working with a model list and you want to edit outage records for a model, select the model.
    • If you are working with a device/interface list and you want to edit device outage records, select the device.
    • If you are working with a device/interface list and you want to edit outage records for a particular device interface, click Show Interfaces for the device. An interface list appears. It includes a filtering field that you can use to locate the interfaces you want to work with.
    At the bottom of the asset list, the Outage Editor indicates the number of outage records that it found for the selected asset. A date range filter lets you narrow the outage record list.
  5. Accept the default date range, which extends to the current date from the date of the earliest outage known by 
    Spectrum Report Manager
    , or restrict the range as required, and then click Find Outages.
    The Outage Editor displays a list of outage records for the asset. An outage record indicates when an outage began and ended, the outage type, and any notes that have been entered to the record. Instead of indicating an end time, a record may indicate that an outage is ongoing (because 
    Spectrum Report Manager
     has not yet received an end outage event).
  6. Update the records you want to change. You can change the outage status for particular records in their Outage Type fields or you can change the status for all listed outages in the Set all outage types to field. The following outage status types are available:
    •  
      Unplanned
      An unplanned outage is an unexpected outage. Availability reports designate time that an asset was in an unplanned outage state as time the asset was unavailable. Unplanned outages are typically the result of a hardware failure (broken cable) or software failure (bad configuration, incompatible protocols) or any situation where an asset is off-line while not in maintenance mode in 
      DX NetOps Spectrum
      .
    •  
      Planned
      A planned outage is an outage that was intended, when an asset model in 
      DX NetOps Spectrum
       was put into maintenance mode. 
      DX NetOps Spectrum
       does not generate alarms on assets in maintain mode. Planned outages do not count against availability in Availability reports.
      For more information about maintenance mode, see the Using OneClick section.
    •  
      Exempt
      An outage that evidence indicates was not unplanned, typically a situation where an asset that was taken off-line for maintenance but its model in 
      DX NetOps Spectrum
       was not put into maintenance mode. You can designate any outage as exempt. Exempt outages do not count against availability.
    If you change the status of an outage for an asset that is a resource of a service model and is also the cause of a service outage, the Affected Services Editor window appears. It lists the service outages that are caused by the asset outage enables you to change the status of the service outages. For more information, see the Service Manager section.
  7. (Optional) You can (annotate outage records) add new notes or can overwrite existing ones for particular records in their Notes fields. You can also use the ‘Set Selected Notes’ field if you want to enter a note, edit a note, or clear notes from all records. When users generate Availability reports, they can specify Notes text as a filtering criterion.
  8. (Optional) Click End Outage in the End Time field. You can end an ongoing outage immediately. For example, end an ongoing outage for an asset when you know that it is available and you do not require an availability report to misrepresent the asset availability.
  9. Click Update to save your edits.
    The outage status is updated and saved.
Outage Editor - Search by Model
Outage Editor-Search by Model helps you to locate models for outage editing. Model name or model class is used to locate a model.
 
Follow these steps:
 
  1. Access the 
    Spectrum Report Manager
     Admin Tools.
  2. Select the 'Outage Editor - Search by Model' option.
    The Outage Editor - Model Listing panel appears.
  3. Enter the Filter for a model name or model class.
  4. Click Find Models.
    The model names with their outages are displayed for editing.
Outage Editor - Search by Device
Outage Editor-Search by Device is used to locate devices for outage editing with the device names.
 
Follow these steps:
 
  1. Access the 
    Spectrum Report Manager
     Admin Tools.
  2. Select the 'Outage Editor - Search by Device' option.
    The Outage Editor - Device Listing panel appears.
  3. Enter the Filter to match the device names.
  4. Click Find Devices.
    The device name with their outages is displayed for editing.
Outage Editor - Search by Timespan
Outage Editor - Search by Timespan displays any outage that begins before the selected end time and finishes after the selected start time.
 
Follow these steps:
 
  1. Access the 
    Spectrum Report Manager
     Admin Tools.
  2. Select the 'Outage Editor - Search by Timespan' option.
    The Outage Editor - Time Span Search panel appears.
  3. Enter the time and date range filters in the From and To fields.
     Leave the end time blank to search up to the current time.
  4. Click Find Outages.
    The outages during the selected timespan are displayed for editing.