Configuring and Viewing Monitoring Data

Includes information about how to work with Operator Console.
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The Operator Console (OC) is a web-based interface that allows you to:
  • Discover and monitor systems
  • Graph QoS data
  • View and manage alarms
  • Create SLAs and view SLA performance reports
  • Create, view, and schedule reports
  • Create and view dashboards
  • Manage users
  • Configure probes
Features and Components
The Operator Console provides users to manage membership in devices, groups, and device monitoring profiles, and view dashboards, alarms, discovery, metrics and interfaces.
The Operator Console provides you with a graphical, clickable means to navigate through system operations and monitoring results. Summary views of monitored technologies, devices and groups, and alarms are linked to in-depth views of system components and metrics. Some of these components require an additional purchase.
UIM 20.3.3 has removed dependency on CA Business Intelligence (CABI) for rendering the native OC screens: Home page, Group view page, Device view page, and Monitoring Technologies (probes) view page. Custom and Out-of-the-Box dashboards and reports are still rendered using CABI; that is, they have a dependency on CABI. However, the native OC screens are no longer dependent on CABI (Jaspersoft) and are rendered by using HTML5.
The following video shows how you can quickly access some of the options in the OC UI:
The following sections provide the required information:
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Prerequisites
  • To view the data in Operator Console, ensure that you have the Operator Console Basic permission. When upgrading to UIM 9.0.2, users will not have access to the Operator Console. You must add the
    Operator Console Basic
    ACL permission in the Account Admin view. By default, this permission is only available to Administrators and Superusers.
  • To manage groups using Operator Console, ensure that you have OC Group Modification permission. For more information, see Permissions Reference for OC.
  • The Operator Console is supported only on Edge, Chrome and Firefox browsers. For more information, see Compatibility Matrix.
Access Operator Console
  1. Log in to Operator Console.
  2. Based on your access permissions you can perform related actions.
Home View
The
Home
( Home View Icon ) view provides a quick at-a glance view of the state of your deployment in terms of what is being monitored. The following screenshot shows the Home page view (native OC screen) in UIM 20.3.3. This view is rendered by using HTML5; it is not dependent on CABI in UIM 20.3.3:
The Home page view helps you as follows:
  • Open Alarms
    View the count of the alarms that are generated in your environment.
    • Click the View All link to navigate to the Alarms view page, which contains more details.
    • Click the respective bar on the chart to navigate to the Alarms view, which contains more details.
  • Monitored Devices
    • View the devices discovered and actively monitored.
  • Devices By Roles
    View the role spread of monitored devices.
    • Click the View All link to navigate to the inventory view that provides detailed information.
  • Top 10 Entities
    • Technologies: View the top monitored technologies that are sorted by alarm severity and count. For example, an entity having one critical alarm is displayed first in the list when compared with the entity having two major alarms. The alarm count is considered after the severity. Click the View All link or the respective entity link to further drill-down for more information.
    • Groups: View the top groups sorted by alarm severity and count. Click the View All link or the respective entity link to further drill-down for more information
    • Devices: View the top devices sorted by alarm severity and count. Click the View All link or the respective entity link to further drill-down for more information
Working with Tiles
  • Remove a Tile
    • Click the
      X
      icon on the specific tile if you want to remove that tile from the page.
  • Access Specific Tile Details
    • Click the
      View All
      link (if available) or the respective entity link (if available) to navigate to the respective page for more information.
  • Show/Hide a Ttile
    • Click the three-dot menu at the top right to remove or add a tile to the page. When you click the menu, the following dialog opens. You can clear or select the required tile, as appropriate:
Alarms View
The
Alarms
( Alarms View Icon ) view displays all the alarms that are generated in your environment. The following example screenshot shows the alarms view in UIM 20.3.3:
For more information about the alarms view, see the topic View Alarms Data.
Groups View
The
Groups
( Groups View Icon ) view displays the list of groups in your environment.
The following screenshot shows the group dashboards view (native OC screen) in UIM 20.3.3. This screen is rendered by using HTML5; it is no longer dependent on CABI in UIM 20.3.3:
You can perform the following tasks in this view:
  • Open Alarms
    View the count of opens alarms in the group.
    • Click the View All link to navigate to the Alarms view page, which contains more details.
    • Click the respective bar on the chart to navigate to the Alarms view, which contains more details.
  • Devices By Roles
    View the role spread of the monitored devices in the group.
    • Click the View All link to navigate to the inventory view, which provides more details.
  • Top 10 Entities
    View the top monitored technologies/sub-groups and devices in the group. The list is sorted based on the alarm severity and then alarm count. For example, an entity having one critical alarm is displayed first in the list when compared with the entity having two major alarms. The alarm count is considered after the severity.
    • Click the View All link to navigate to the respective view, which provides more details.
    • Click the specific entity (for example, device or monitoring technology) to access the detailed information.
  • Properly Created URL
    Use the properly formed URL to directly access the group dashboard view:
    http://<OC_Server>/operatorconsole_portlet/groups/0/<Group_ID>/dashboard
  • Remove a Tile
    • Click X to remove a tile from the view.
  • Show/Hide a Tile
    • Click the three-dot menu at the top-right of the UI to show or hide the tiles from the view.
Accessing Other Group Views
The groups view also displays cards view, list view, and tree view for each group. For example, cards are displayed when the
Card
( Card View Icon ) view is selected. The following image shows the type of information available on the cards.
Operating Systems Card Overview
  1. The active highest alarm state for a group
  2. The group name
  3. Alarm and device summary information for a group
  4. The arrows to switch between alarm summary and alarm history over the past 30 days
  5. The indicator for the current card view
Access More Data
Clicking various parts of a card brings up different views where you can see more information about the status of each group.
More Data in Operating Systems Card Overview
  1. Lets you navigate down the hierarchy of groups and devices
  2. Lets you view information about a group and the generated alarms
  3. Displays the alarms for a group
List view is displayed when the
List
view is selected. The list view displays the groups in a List. Clicking on each group in the list will open the list of devices.
Tree view is displayed when the
Tree
view is selected. The tree view displays the groups in tree view with the associated devices. Clicking on each group node in the tree will show the devices in the group.
For more information about managing your groups, see the Manage Groups topic.
Inventory View
The
Inventory
( Inventory View Icon ) view provides an easy way to view the devices in UIM inventory that is generated for environments you are monitoring. You can also view information around them like alarms and see which devices have robots that are deployed.
After you click a device in the inventory view, you can then access the device details (dashboard) view. The following screenshot shows the device dashboards (details) view (native OC screen) in UIM 20.3.3. This screen is rendered by using HTML5; it is no longer dependent on CABI in UIM 20.3.3:
This view helps you as follows:
  • Device Details
    View the the summary about the details of the device. This includes detailed information; for example, name, IP address, hub, OS, information about the maintenance schedule of the device, and so on.
    • Open Alarms Count
      • View the count of the open alarms for the selected device.
      • Click the alarm count link to navigate to the detailed view.
        If the device is in maintenance, the alarms count is not displayed. Instead, the maintenance mode symbol is displayed.
    • In-Context Maintenance Link
      • Put the device in the maintenance schedule by using the in-context Maintenance link in the Device Details tile. Click the Maintenance link and specify the maintenance schedule details. The device is then included in the maintenance schedule. The related maintenance information is then displayed at the bottom of the same Device Details tile.
    • Edit the Device Alias
      • Click the edit icon (pencil) next to Alias, provide the appropriate name in the dialog, and click Apply to save the update.
  • Device Groups
    View the groups associated with the selected device.
    • Click the respective group link on the tile to navigate to the related Groups view to find more information.
  • Metrics Monitoring
    View the metrics monitoring charts (metric views) for the device. Metrics view that is created for the selected device is displayed under Metrics Monitoring. If no metrics view is defined, then the view based on the default metrics (for example, CPU) is displayed by default. If the Metrics Monitoring section is empty, it implies that no monitoring is configured for the device.
  • Properly Created URL
    • Use the properly created URL to directly access the device dashboard view:
      http://<OC_Server>/operatorconsole_portlet/computer_systems/<CI_ID>/dashboard
If you try to access this device view by navigating through the Groups path (Groups view -> Group -> Device), then you need to click the Detail view icon to access this view. The Dashboard view icon is disabled in this case. 
For more information about using the Inventory view, see the View Your Inventory topic.
Dashboards View
The
Dashboards
( Dashboards View Icon ) view lets you view your metric and alarm data in pre-defined dashboards after you have configured your monitoring.
UIM 20.3.3 has removed dependency on CA Business Intelligence (CABI) for rendering the native OC screens: Home page, Group view page, Device view page, and Monitoring Technologies (probes) view page. Custom and Out-of-the-Box dashboards and reports are still rendered by using CABI; that is, they have a dependency on CABI. However, the native OC screens (including generic dashboards) are no longer dependent on CABI (Jaspersoft) and are rendered by using HTML5.
Therefore, the dashboard pages for the monitoring technologies (probes) like processes, rsp, cdm, net_connect, and so on are rendered by using HTML5, not CABI. When you click a tile on the main Dashboards page, the dashboard pages for such probes are rendered using HTML5. The following screenshot shows an example of the cdm probe dashboard page in UIM 20.3.3:
The main Dashboard page is displayed as follows when accessed using the Dashboard link in the left navigation view:
For more information about dashboards, see the View Your Dashboards topic.
Search, Filter, and Sort Group and Device Cards
In the Groups view, there are several ways to navigate to specific groups or computer systems, or to sort groups and computer system cards.
  1. Search
    ( Search Icon ): Displays the devices that match the entered search string.
  2. Action menu
    ( Action Menu Icon ): This menu provides context-sensitive action choices; for example, add a group, edit a group. The drop-down lists the options that are appropriate for the current view.
  3. Filter
    : Filters groups or devices within the current context. For example, click the default Operating Systems group. Next, type
    win
    in the filter field and only subgroups with 'win' in the name, within the Operating Systems group, appear in the window.
  4. Card filter
    : Lets you sort group or device cards by name, severity, alarm count, or member count.
Reports
The Reports view provides reports to show overall compliance, SLA details, SLOs, SLA compliance trend, and graphs on the SLO data. For more information, see the View Your Reports topic.
SLM
The SLM view is an interface to create service-level agreements (SLAs) and their component service-level objectives (SLOs) and quality of service (QoS) constraints. For more information, see The SLM View topic.
Settings
Use the ( Metric Palette Icon ) to perform the following:
Setup Wizard
Use the
Setup Wizard
, to configure Device Discovery or configure the available remote and cloud monitoring technologies as Tiles.. For more information, see the View the Using Setup Wizard topic.