Cisco UCM Unified Dashboard

Cisco CallManager is the software-based call-processing component of the Cisco IP Telephony solution that manages IP telephony devices and call services over the data network. The Cisco CallManager provides many functions, such as managing call setup, controlling devices, and collecting statistics on call quality. It can manage IP phones, media processing devices, voice gateways, and multimedia applications.
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Cisco CallManager is the software-based call-processing component of the Cisco IP Telephony solution that manages IP telephony devices and call services over the data network. The Cisco CallManager provides many functions, such as managing call setup, controlling devices, and collecting statistics on call quality. It can manage IP phones, media processing devices, voice gateways, and multimedia applications.
The Cisco UCM Unified Dashboard provides predefined list views for monitoring communication, their related resources and gateway utilization.
Contents
If your Unified Dashboard is not populating with data, make sure all required data sources for the Unified Dashboard are enabled. The required probe must be deployed and must be configured so that required QoS metrics and subkeys or targets are activated. For more information, see the help topic on required data sources for the Unified Dashboard.
Required Data Sources
This table lists the probes, QoS metrics, and subkeys or targets that must be activated to populate data in the Cisco UCM dashboard.
QoS
Subkey/Target
QOS_CCM_CALLS
CallsAttempted
CallsCompleted
CallsInProgress
VideoCallsActive
VideoCallsCompleted
QOS_CCM_RESOURCE
VideoOutOfResources
MTPOutOfResources
MTPResourceActive
MTPResourceTotal
HWConferenceResourceActive
HWConferenceResourceAvailable
HWConferenceResourceTotal
T1ChannelsActive
PRIChannelsActive
RegisteredAnalogAccess
RegisteredHardwarePhones
RegisteredOtherStationDevices
QOS_SERVICE_STATE
T1SpansInService
PRISpansInService
Call Metrics
This chart displays information about the Call Metrics and is collected over time to identify the busiest calling hour.
Column Name
Description
Calls Attempted
Displays the total number of attempted calls
Calls Completed
Displays the number of calls actually connected
Calls in Progress
Displays the number of voice or video calls in progress
Video Calls Active
Displays the number of active video calls
Video Calls Completed
Displays the number of video calls actually connected
Video Out of Resources
Displays the number of failed attempts to allocate video resources when none were available
 
Gateway Utilization
This chart displays information about the Gateway Utilization of the Communication Manager to understand the call patterns and assess whether installation of additional resources is required.
Column Name
Description
T1 Channels Active
Displays the number of T1 CAS voice channels in an active call
T1 Spans in Service
Displays the number of T1 CAS spans available
PRI Channels Active
Displays the number of PRI voice channels in an active call
PRI Spans in Service
Displays the number of PRI spans available
Phones
This chart displays information about the registered Phones and other devices in the Call Manager. The registration status is monitored to ensure consistent optimized performance of the devices. This status must be monitored before and after any system upgrade to ensure that the system is completely restored.
Column Name
Description
Registered Analog Access
Displays the number of registered Analog Access gateways
Registered Hardware Phones
Displays the number of registered hardware IP phones
Registered Other Station Devices
Displays the number of registered station devices other than hardware IP phones
Resources
This chart displays information about the MTP and Hardware Resources in the Call Manager. This data is collected over time to help plan for resource growth and provisioning.
Column Name
Description
MTP Out of Resources
Displays the number of failed attempts to allocate an MTP resource from the registered devices
MTP Active Resource
Displays the total number of active MTP resources from the registered devices
MTP Total Resource
Displays the total number of registered MTP resources
Hardware Conference Active Resources
Displays the total number of active hardware conference resources on all registered devices
Hardware Conference Resources Available
Displays the number of available hardware conference resources on all registered devices
Hardware Conference Total Resources
Displays the total number of registered hardware conference resources