Install Unified Management Portal (UMP)

The following diagram shows the high-level steps for UMP Installation:
CA UIM features a Unified Management Portal (UMP) that presents the performance and availability data CA UIM collects. UMP contains several modules, which are known as
allow you to organize your data across multiple tabs and pages. Some of the key portlets in UMP include:
  • Account Admin
    - for managing accounts and users.
  • Unified Service Manager
    - for visualizing and organizing your infrastructure
  • Dashboard Designer
    - for creating and editing custom dashboards
  • SLM
    - for creating, monitoring, and validating SLAs for internal or external customers
For a full list of the portlets available for UMP, see the article Unified Management Portal.
Installation Overview
The following diagram shows the high-level steps for UMP Installation:
Unified Infrastructure Management
(UIM) environment contains the following components before you install UMP:
  • Database Server:
    The Database Server is the location of the UIM database. QoS data and other required system information is written to the database server.
  • Primary Hub Server:
     The Primary Hub Server is the location of robot that controls the UIM primary hub.
  • Secondary Hub Servers 
    : Your UIM environment can also have extra servers for load-balancing and failover capability. 
You have several options for the location of UMP in your environment.
  • A new server, which is known as the
    UMP Server.
    All of the probes that are required for basic UMP functionality are installed on the UMP Server.
  • An existing Secondary Hub Server that has services such as nas or discovery_server located on a different secondary hub. In such a scenario, you can configure UMP to connect to the service probes on a secondary hub.
  • On the Primary Hub Server. Only install UMP on the Primary Hub Server if you have a small environment to monitor. 
Verify Prerequisites
Before you install UMP, complete the following tasks.
Verify the Requirements in the Pre-Installation Articles
UMP has specific requirements that will impact both the server hardware and database software that you are using in your CA UIM environment. Ensure that you have met all of the UMP-specific requirements in Pre-Installation Planning before you continue with your UMP installation.
Verify the Required Probes on the Primary Hub Server
Verify that the following probes are installed, active, and responsive on your Primary Hub Server when the UMP installer runs:
  • ace
  • automated_deployment_engine (ade)
  • data_engine
  • nas
  • nis_server
  • sla_engine
  • cdm
 The UMP installer attempts to launch the cdm probe to gather system specifications for the robot you select. If the cdm probe is not installed or fails to start, a warning message displays. If this warning occurs, you can proceed with the UMP installation. However, the installer cannot inform you that the robot does not meet the minimum recommended specifications for running UMP. Therefore, before you install UMP, it is recommended you verify that the cdm probe is installed, active, and responsive.
Download the UIM JRE Package
Verify that the JRE package for your OS is present in the Archive folder in Admin Console or Infrastructure Manager. For Windows and Linux, the packed is named 
java_jre package
. For Solaris, the package is named jre_solaris package. If necessary, right-click on the package for your OS, and download it before installing UMP. If the JRE package for your OS is not present at installation, the UMP installer prompts you to download it. If the installer cannot contact these probes, an error message appears. Use Infrastructure Manager or Admin Console to activate, restart, or download and deploy these probes as necessary.
Deactivate distsrv Forwarding
If you have package forwarding set up for the distsrv probe, deactivate it before installing UMP. The distsrv probe can be configured to forward packages to other hubs. By default forwarding is activated but no hubs are specified, so packages are not forwarded.
Follow these steps:
  1. In Admin Console, click the black arrow next to the distsrv probe, select
  2. Click the
    folder. If any Forwarding records have 
    in the
    column, deactivate forwarding. For other types of records (
    , or
    ) you do not need to deactivate forwarding.
  3. Deselect
    Forwarding active
Set the UMP Server Locale
The locale on the server that hosts UMP must match the locale set on the UIM database server. For example, if the database server locale is set to Spanish, the UMP server locale must also be set to Spanish.
Turn off Anti-Virus Scanning on the Primary Hub Server 
Active anti-virus scanners slow down UMP installation significantly. Before you begin installation, turn off any anti-virus scanning on the Primary Hub Server.
Deploy a Robot to the UMP Server
If you are installing UMP on a new server, deploy a robot. For more information about robot deployment, see the article Deploy Robots. Once the robot is deployed, you can continue with UMP installation.
Download the UMP Install Package to the Primary Hub Server
UMP is available for download at You must have a login to access the Support site. You can request one by emailing [email protected].
Run the UMP Installer from the Primary Hub Server
The following description is for a first-time installation of UMP. By default, the UMP installer runs as a wizard with a GUI. You can also run the installer in console mode.
Once UMP has been installed, the system IP address cannot be changed.
To install UMP using the wizard with the GUI:
  1. Run the installer from the Primary Hub Server.
  2. Select the language to use.
  3. Enter the location of the UIM installation on the Primary Hub Server.
  4. Enter the user name and password to log in to the primary hub. The user name can be any user with administrative rights.
  5. Choose the robot that you deployed for your UMP installation. Systems in the list appear by host name.
    If the cdm probe fails to gather system specifications, or if the specifications do not meet requirements, a warning message is displayed. In either case, you can proceed with the installation.
  6. Confirm or update the locations of the probes that are listed on the screen.
  7. Specify the ports for UMP to use.
    • HTTP/Web port
      - The port that is used by the browser when sending requests to UMP. The default is 80 for new installations.
    • AJP DMZ port
      - This port is used by the UMP Server to receive requests from the Apache web server in a DMZ implementation. The default is 8009 for new installations. For more information about DMZ implementations with UMP, see Set up Access to UMP through a DMZ.
  8. Leave the
    Dashboard API
    Mobile web service
    options selected to install these optional web services.
    • Dashboard API -
      Dashboard API allows you to create dashboards using Lua scripting rather than using the Dashboard Designer GUI.
    • Mobile web service
      - Mobile web service installs the server component of CA UIM Mobile, which allows mobile devices to access UIM. 
  9. Indicate whether you want to overwrite your Dynamic Views.
  10. (Windows only) Choose where you want shortcuts to be created.
  11. Click
    on the Database Connection panel to verify your database connectivity. This screen automatically displays information about your database connection. When you click
    , it verifies that the system can connect to the database.
  12. Verify the information in the Summary panel.
  13. Click
    . The installer updates the archive (copies the files to the system) and installs UMP. While it installs UMP, a status bar displays progress for each phase. Each phase is validated before the installer continues. If there are errors you can try that phase again, ignore the errors and continue, or cancel the installation.
  14. Click
    to exit the installer.
  15. Turn any anti-virus scanners back on.
  16. Reactivate distsrv forwarding.
To install UMP using console mode:
From a command line or terminal, issue the following command:
-i console
For example, the Linux command is:
./installUMP_linux.bin -i console
The installer asks for the same information in console mode as in GUI mode.
Log in to UMP
Cookies must be enabled in your browser for UMP to display correctly.
To access UMP, open a supported web browser and enter the IP address or the host name of the UMP Server. See the Unified Infrastructure Management Compatibility Matrix for the current list of supported browsers.
After a user is authenticated, UMP opens to the Unified Service Manager (USM) portlet, the default home page.