The Unified Service Manager Portlet

The Unified Service Manager (USM) portlet lets you visualize and organize your infrastructure, and configure monitoring in CA UIM.
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UnifiedServiceManager
The Unified Service Manager (USM) portlet lets you visualize and organize your infrastructure, and configure monitoring in CA UIM.
The dynamic and flexible grouping features allow you to organize your infrastructure into an unlimited hierarchy of groups and subgroups. You can organize groups according to concepts, such as service, customer, organization, or technology. Membership in groups is managed automatically based on rules that you define that filter on device attributes. Servers and network devices are automatically added to groups whose attributes they match.
Once your rules are defined, USM manages and updates group membership with newly discovered devices.
Access to USM is controlled by the UIM Access Control List (ACL). To view USM, a user must have the 
USM Basic
 permission set in the ACL. Otherwise, a "Permission Denied" message is displayed when the user tries to run USM. Additional ACL permissions control whether a user can modify groups, monitors, and monitoring templates; deploy robots automatically; or take actions on alarms.
The UDM Manager probe must be active for the USM portlet to function.
USM also has these features:
 
Executive views
 
Out-of-the-box executive-level views, or badges, show the overall status of critical services and customers. You can drill down into each badge to view detailed availability, performance, and alarm data for groups and devices. You can also switch in context between three levels of badge views and a hierarchical tree view.
 
Integrated alarm view
An integrated alarm console allows you to view alarms for each group or device. You can move between summary and detailed views, and can view alarm details and history in-line in the console. Also available in-line in the console are performance graphs for the metric that triggered the alarm, with the alarm occurrence indicated on the graph.
 
Multi-tenancy support
Portal administrators can define which accounts have access to groups so that each account is able to view only its own groups.
 
Geo View
Easily create hierarchical visual representations of monitored groups and members. You can place drill-down views within geo views to provide extra details.
 
Discovery of your IT asset inventory
Discover devices on your network using the Discovery Wizard or by importing devices from an XML file. Easily view the devices that are discovered for each network range you defined.
 
Device views
Out-of-the-box views provide dynamic information about the device, including performance graphs and a high-level view of alarms, disk usage, and interface status. You can drill down to view alarm details or performance graphs for disk usage and interface traffic.
 
Out-of-the-box device reports
Out-of-the-box device dashboards and reports provide consolidated views of QoS, availability, and monitoring.
 
Metrics
Performance data is displayed for each device. The metrics that are displayed vary according to the type of device and the probes monitoring the device, and can include, for example, metrics that are related to system uptime, database server performance, or memory usage on virtual machine hosts. Alarms that are related to a metric are indicated on the graph.
 
Minimum, Maximum, and Trending Data
 
In addition to showing the average values of the intervalized data, the graphs in USM display the minimum and maximum values for each interval. The minimum and maximum values are displayed as shaded areas below and above each point in the graph. The data graphs also display a linear trend-line indicating whether the values in the chart are increasing or decreasing. These graph features are also available when you click the Pop out icon and launch the PRD graph in a new window.
 
Monitoring
 
Create monitoring configuration profiles using profile types that are provided with Monitoring Configuration Service. Provides an easy way to apply monitoring configuration to large groups of computer systems. The Monitoring Configuration Service also automatically deploys probes to target devices, as needed. See Monitoring Configuration Service for more information.
 
Telemetry
 for CA UIM
The telemetry probe provides local monitoring of your CA UIM environment. You configure the probe in USM using the Monitoring Configuration Service. See the telemetry probe article on the Probes Documentation Space for more information.
 
Application Discovery
 
If you are a Nimbus user, you can use Application Discovery to automatically discover and group devices in your environment. You can apply the default monitoring configurations to these devices using the Monitoring Configuration Service. See Use Application Discovery for more information.
 
Customizable report templates per group
 
Create custom reports using the Performance Reports Designer and use the reports as templates for groups. Multiple report templates can be assigned to groups so that you have multiple report choices when viewing device details. Select a report type to view real-time performance reports for a device.
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    Auto robot deployment
    The auto robot deployment feature allows you to distribute robots to systems in bulk. You can specify the target systems in USM or can import a list of systems from an XML file. USM automatically installs, configures, and launches robots on the target systems.
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    Automatic grouping
    Dynamic groups can be created according to several criteria. The groups are created under a parent group that you can name. For example, an MSP can automatically create groups by Origin under a parent group named Customers. This automatically creates a dynamic group in USM for each MSP customer.
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    Enforcement of monitoring policies
    Monitoring policies are enforced through the inheritance of monitoring templates. All members of a group, including subgroup members, inherit monitoring templates. This allows you to enforce a minimum standard set of monitors for all existing and future devices in any subgroup. Group priorities can be configured to override lower-level templates to enforce top-level monitoring policies. Or, you can set lower level groups with a higher priority to override the inherited policy.
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    Standalone USM
    A standalone version of USM (outside of UMP) can be launched using a URL or an HTML file. This allows you to link to USM from other applications, or to integrate data for a group or system in USM into a web page. For example, if you are concerned about a particular service or group of customers, you can display a view of their availability, performance, or alarm data in a frame on your home page.