Install Unified Management Portal (UMP)

CA UIM features a Unified Management Portal (UMP) that presents the performance and availability data CA UIM collects. UMP contains several modules, which are known as portlets. Portlets allow you to organize your data across multiple tabs and pages. Some of the key portlets in UMP include:
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CA UIM features a Unified Management Portal (UMP) that presents the performance and availability data CA UIM collects. UMP contains several modules, which are known as 
portlets
. Portlets allow you to organize your data across multiple tabs and pages. Some of the key portlets in UMP include:
  •  
    Account Admin 
    - for managing accounts and users
  •  
    Unified Service Manager 
    - for visualizing and organizing your infrastructure
  •  
    Dashboard Designer 
    - for creating and editing custom dashboards
  •  
    SLM 
    - for creating, monitoring, and validating SLAs for internal or external customers
For a full list of the portlets available for UMP, see the article Unified Management Portal.
Installation Overview
The following diagram shows the high-level steps for UMP Installation:
Install Unified Management Portal
Install Unified Management Portal
In an upgrade scenario, if you are upgrading UMP in a secure setup, ensure that you bring your UMP robot to the secure state by deploying the appropriate certificates and then updating the robot version to the secure state (9.20S). After that, you upgrade UMP. For more information about the secure setup and how to deploy certificates, see Secure Hub and Robot.
Installation Steps
The following steps help you install UMP:
 
 
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Your CA UIM environment contains the following components before you install UMP:
  •  
    Database Server: 
    The Database Server is the location of the UIM Database. QoS data and other required system information is written to the database server.
  •  
    Primary Hub Server:
     The Primary Hub Server is the location of the robot that controls the UIM Primary Hub.
  •  
    (Optional) Secondary Hub Servers
    : Your UIM environment can also have extra servers for load-balancing and failover capability. 
You have several options for the location of UMP in your environment.
  • A new server, which is known as the 
    UMP Server.
     All of the probes that are required for basic UMP functionality are installed on the UMP Server.
  • An existing Secondary Hub Server that has services such as nas or discovery_server located on a different secondary hub. In such a scenario, you can configure UMP to connect to the service probes on a secondary hub.
  • On the Primary Hub Server. Only install UMP on the Primary Hub Server if you have a small environment to monitor. Generally, a small environment is classified as one that has 1 hub and fewer than 100 robots. See the article Pre-Installation Planning for more information about deployment size classifications. 
Verify Prerequisites
Complete the following tasks before running the UMP installer.
Verify Administrator Privileges for a User
UMP can be installed successfully only by a user with administrator privileges. This user setting can be changed in Windows with the following steps.
 
Follow these steps:
 
  1. Open 
    Administrative Tools
     > 
    Services
     
  2. Right click on the Nimsoft Robot Watcher and select 
    Properties
    .
  3. Select the 
    Log On
     tab. 
  4. Select the 
    This account
     radio button.
  5. Enter the account and password for an administrator.
Verify the Requirements in the Pre-Installation Articles
UMP has specific requirements that will impact both the server hardware and database software that you are using in your CA UIM environment. Ensure that you have met all of the UMP-specific requirements in Pre-Installation Planning before you continue with your UMP installation.
Verify the Required Probes on the Primary Hub Server
Verify that the following probes are installed, active, and responsive on your Primary Hub Server when the UMP installer runs:
  • ace
  • automated_deployment_engine (ade)
  • data_engine
  • nas
  • nis_server
  • sla_engine
  • cdm
The UMP installer attempts to launch the cdm probe to gather system specifications for the robot you select. If the cdm probe is not installed or fails to start, a warning message displays. If this warning occurs, you can proceed with the UMP installation. However, the installer cannot inform you that the robot does not meet the minimum recommended specifications for running UMP. Therefore, before you install UMP, it is recommended you verify that the cdm probe is installed, active, and responsive.
Download the UIM JRE Package
Verify that the JRE package for your OS is present in the Archive folder in Admin Console or Infrastructure Manager. For Windows and Linux, the packed is named 
java_jre package
. If necessary, right-click on the package for your OS, and download it before installing UMP. If the JRE package for your OS is not present at installation, the UMP installer prompts you to download it. If the installer cannot contact these probes, an error message appears. Use Infrastructure Manager or Admin Console to activate, restart, or download and deploy these probes as necessary.
Deactivate distsrv Forwarding
If you have package forwarding set up for the distsrv probe, deactivate it before installing UMP. The distsrv probe can be configured to forward packages to other hubs. By default forwarding is activated but no hubs are specified, so packages are not forwarded.
 
Follow these steps:
 
  1. In Admin Console, click the black arrow next to the distsrv probe, select 
    Configure.
     
  2. Click the 
    Forwarding 
    folder. If any Forwarding records have 
    All 
    in the 
    Type 
    column, deactivate forwarding. For other types of records (
    Specific
    Update
    , or 
    Licenses
    ) you do not need to deactivate forwarding.
  3. Deselect 
    Forwarding active
    .
From CA UIM 9.2.0 onward, hub/robot- and probe-level licensing requirements have been removed. Deploy the hub, robot, and distsrv versions released with CA UIM 9.2.0 to remove the license dependency. If you want to continue with the older versions of hub and probes that require an extension of the license, contact Support so that they can assist you in extending the license (if required).
Set the UMP Server Locale
The locale on the server that hosts UMP must match the locale set on the UIM database server. For example, if the database server locale is set to Spanish, the UMP server locale must also be set to Spanish.
Turn off Anti-Virus Scanning on the Primary Hub Server 
Active anti-virus scanners slow down UMP installation significantly. Before you begin installation, turn off any anti-virus scanning on the Primary Hub Server.
(Optional) Secure Hub and Robot
The secure hub and robot provide robust hub-to-hub and robot-to-hub communication. To upgrade UMP in a secure setup, upgrade the UMP robot to a secure state and then perform the UMP upgrade. For more information about the secure setup and how to deploy certificates, see Secure Hub and Robot.
Deploy a Robot to the UMP Server
If you are installing UMP on a new server, deploy a robot. For more information about robot deployment, see the article Deploy Robots. Once the robot is deployed, you can continue with UMP installation.
The UIM Server installer creates a .pem file (certificate.pem) in the <Nimsoft>\security folder. The .pem file is a symmetric key that is shared with the required robots, which is then used for communication with the data_engine probe. You copy this .pem file to the remote UMP, UR, and CABI robots and provide the location of the file in the robot.cfg file (cryptkey = <.pem file location>). Furthermore, if any impacted probe is not on the same computer where data_engine is present, copy the generated .pem file to the robot computer (where data_engine is not available) and update the robot.cfg file with the .pem file location on that computer. For more information about the robot.cfg file configuration, see Configure the robot.cfg File.
(Microsoft SQL Server Windows Authentication Only) Set up Windows Authentication in UMP
If you are using Microsoft SQL Server with Windows authentication, ensure that the UIM, UMP, and CABI Servers are on Windows servers.
Windows authentication must be set up both in UIM and UMP.
 
Follow these steps:
 
  1. After the UMP robot is installed, go to 
    Administrative Tools > Services
     and double-click on 
    Nimsoft Robot Watcher.
     
  2. Select the
     Log On 
    tab.
  3. Change the logon account to the same account and password used in the 
    data_engine
     and the primary UIM server.
  4. Click 
    OK
    .
  5. Right-click on 
    Nimbus Robot Watcher 
    and select the 
    Restart
     option.
  6. Close the windows.
  7. Restart the UMP robot.
Download the UMP Install Package to the Primary Hub Server
UMP is available for download at http://support.nimsoft.com. You must have a login to access the Support site. You can request one by emailing [email protected].
Run the UMP Installer from the Primary Hub Server
The following description is for a first-time installation of UMP. By default, the UMP installer runs as a wizard with a GUI. You can also run the installer in console mode.
 
 
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Once UMP has been installed, the system IP address cannot be changed.
GUI Mode
Graphical user interface (GUI) mode walks you through the installation process.
 
Follow these steps:
 
  1. Run the installer from the Primary Hub Server.
  2. Select the language to use.
  3. Select the installation folder location.
  4. Enter the user name and password to log in to the primary hub. The user name can be any user with administrative rights.
  5. Enter the location of the UIM installation on the Primary Hub Server.
  6. Choose the robot that you deployed for your UMP installation. Systems in the list appear by host name.
    If the cdm probe fails to gather system specifications, or if the specifications do not meet requirements, a warning message is displayed. In either case, you can proceed with the installation.
  7. Confirm or update the locations of the probes that are listed on the screen.
  8. Specify the ports for UMP to use.
    •  
      HTTP/Web port
       - The port that is used by the browser when sending requests to UMP. The default is 80 for new installations.
    •  
      AJP DMZ port
       - This port is used by the UMP Server to receive requests from the Apache web server in a DMZ implementation. The default is 8009 for new installations. For more information about DMZ implementations with UMP, see Set up Access to UMP through a DMZ.
  9.  
    (Windows only)
     Choose where you want shortcuts to be created.
  10. Review the information on the screen and click 
    Install
    . The installer updates the archive (copies the files to the system) and installs UMP. While it installs UMP, a status bar displays progress for each phase. Each phase is validated before the installer continues. If there are errors, you can try that phase again, ignore the errors and continue, or cancel the installation.
  11. Click 
    Done 
    to exit the installer.
  12. Turn any anti-virus scanners back on.
  13. Reactivate distsrv forwarding if you disabled it prior to installation.
Console Mode
Console mode provides an interactive command-line interface.
 
Follow these steps:
 
From a command line or terminal, issue the following command:
-i console
For example, the Linux command is:
./installUMP_linux.bin -i console
The installer asks for the same information in console mode as in GUI mode.
Log in to UMP
Before you log in to UMP, ensure that:
  • You have downloaded the latest version of Adobe Flash Player. 
  • Cookies are enabled in your browser.
To access UMP, open a supported web browser and enter the IP address or the host name of the UMP Server. See the Unified Infrastructure Management Compatibility Matrix for the current list of supported browsers.
After a user is authenticated, UMP opens to the Unified Service Manager (USM) portlet, the default home page.