CA Cloud Service Management Integrated Reports

CA Cloud Service Management comes with preconfigured Unified Reports that combine data from CA UIM and CA Cloud Service Management. The following reports can be found in the Service Desk folder of Unified Reports:
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CA Cloud Service Management comes with preconfigured Unified Reports that combine data from CA UIM and CA Cloud Service Management. The following reports can be found in the Service Desk folder of Unified Reports:
  • Top 10 Applications by Events and Incidents - Displays the top 10 applications defined in CA UIM with the most events (alarms) and incidents for the specified time period.
  • Top 10 Servers by Events and Incidents - Displays the top 10 servers defined in CA UIM with the most events and incidents for the specified time period.
  • Top 10 Network Devices by Events and Incidents - Displays the top 10 network devices defined in CA UIM with the most events and incidents for the specified time period.
  • Top 10 Devices by Mean Time to Repair vs. Service Quality - Displays the top 10 devices defined in CA UIM with the highest mean time to repair (the time between the start and close of the event) and service quality (the time between when incidents related to the event were created and resolved) for the specified time period.
  • Top 10 Accounts by CA Cloud Service Management Incidents - Displays the top 10 accounts defined in CA Cloud Service Management with the most incidents for the specified time period.
  • Top 10 Accounts by Events - Displays the top 10 accounts defined in CA UIM with the most events for the specified time period.