Use
Service Desk Manager
Support

Use the
Service Desk Manager
interface. The
Service Desk Manager
interface immediately notifies you of serious mainframe problems.
alloc125
Use the
Service Desk Manager
interface. The
Service Desk Manager
interface immediately notifies you of serious mainframe problems.
Additional Considerations:
C
Service Desk Manager
is an optional product, which requires a separately installed licensed
Key. Use of the
Service Desk Manager
interface feature of
Allocate
is optional. The
Common Components and Services
component, CAISDI (
Service Desk Manager
Integration), enables
Broadcom
mainframe z/OS products to automatically open request tickets for
Service Desk Manager
for serious conditions that have been detected. You can optionally assign the request tickets to individuals of your choice. Important problems are brought to the attention of the selected individual only seconds after they have been detected.
With
Allocate
, many other
Broadcom
products are using the
Service Desk Manager
for centralizing the management of serious mainframe problems.
For more information about activating and customizing the USD interface, see the
Common Components and Services
documentation.