About the portal

Use the service management portal as a center for the resources, support, and configuration of your security services. The pages offer a Dashboard view of your service statistics, with extensive reporting features and functionality for managing your users, all in one place.
The features that you see in the portal depend on your access permissions and on your organization's service configuration.
We do not recommend you to use Microsoft Internet Explorer 6 for viewing the portal.
Sections of the portal
Section
Description
Dashboard
The Dashboard provides a visual snapshot of all your key service statistics in one place. You can configure the Dashboard to show the key statistics that are most important to you.
Users and Groups
The
Users and Groups
tab is a central point of access for the management of users and groups across your services.
Services
You can configure the settings for your cloud Email Security, Web Security, and Instant Messaging Security services.
You can also open the Endpoint Protection and Backup Exec portal. In the portal you can check the status of your subscribed computers, add new computers, and manage your Backup Exec services.
Typically, changes that you make to settings in the portal take effect within an hour. Some configuration changes are visible in the portal within minutes.
Reports
You can download PDF summary reports of your Email, Web, and IM services. The reports contain graphs, tables, and key statistics relating to traffic volumes and service performance. You can download CSV files containing detailed statistics on your services. You can also schedule reports to be emailed to you at regular intervals.
Tools
The
Tools
tab provides access to resources such as Track and Trace, and to software that you can download to help you manage your services.
Support
The
Support
tab provides links to the Support Ticketing Center and the online Help system. You can set up alerts to inform you of issues with your services.
Administration
Use the
Administration
tab to manage your users and submit change requests.
See also