Obtaining replacement license files

You may have an instance in which you must obtain new license files. For example, backups do not include the actual license files. So when you restore a backup, you must re-register your licenses. If you cannot locate your license files, you can obtain new ones on the Symantec Licensing Portal.
The basic product functionality for Symantec Messaging Gateway requires a single license. However, in addition to this license, you can obtain a license to enable Symantec Content Encryption. Content encryption lets you encrypt outbound messages for greater security and to track statistics for those messages through the Control Center.
Symantec Messaging Gateway stores the license serial numbers locally on the appliance. These serial numbers appear on the
Administration > Hosts > Licenses
page. As a best practice, you should write down these numbers.
A backup restoration does not affect your licenses. However, if you restore a backup on an unlicensed appliance, no serial numbers appear.
  1. To obtain replacement license files
  2. In the Control Center, click
    Administration > Hosts > Licenses
    .
    The serial numbers for all of the licenses that you registered appear on the
    Licenses
    page.
  3. Make a note of all of the serial numbers for the license files that you need to obtain.
  4. Type in your Login ID and password, and click
    LOGIN
    .
    If you do not have a Login ID and password, you must register for one to proceed.
  5. On the
    Home
    page, click
    New and Renewal Purchase
    .
  6. On the
    Get a License Key for a New Purchase
    page, type the serial number.
  7. Click
    Submit
    .
    A list of the serial numbers that you can register together for this product appears.
  8. Do one of the following tasks:
    All of the serial numbers that you had previously registered appears.
    Check the boxes for all of the serial numbers for which you want to obtain new license files, and then click
    Next
    .
    None or only some of the serial numbers that you had previously registered appears.
    Do all of the following tasks:
    • Check the boxes for any of the serial numbers that appear for which you want to obtain new license files.
    • Then for any serial numbers that do not appear in the list, type them in the
      Serial Number
      box, and then click
      Add
      .
    • Click
      Next
      .
  9. Type the email address and a message to the person to whom you want the license file emailed.
  10. Specify the technical contacts who can contact Symantec support.
  11. Optionally, add any comments.
  12. Click
    Complete Registration
    .
    Your license file is emailed to the address that you specified. The license file is contained in a .zip file and has an .slf extension.
    Attempts to modify the contents of the .slf license file may corrupt the file and render it invalid.
  13. Install your license file.