Restoring an appliance from backups

You can restore manual or scheduled backups as needed.
The following are some things you should know about restoring a backup:
  • You must restore a backup must to the same product version on which it was created.
  • For a policies only back up, policy group membership backup details must align with the DDS configuration of the Control Center on which you restore the backup.
    DDS configuration is not included in a policies only back up, but it is included in full and configuration backups.
  • For a policies only backup, content filtering policy actions must align with the incident folder configuration of the Control Center on which you restore the backup.
  • For a policies only backup, after restoration a policy group can contain the LDAP members that do not exist in the configured address resolution data sources.
  • For a policies only backup, after restoration you must ensure that the policy group members are valid with respect to the configured address resolution data sources.
  • If you restore a backup from one appliance to a different physical appliance, make sure that the date is set correctly on the new appliance. This verification ensures that messages in quarantine at the time of the original backup are displayed correctly after the restore.
  • If you enabled the customer-specific spam feature before you performed the backup, if the backup could be restored but the submission settings could not, a message to that effect appears on the login page. To resolve the issue, go to the
    Spam > Settings > Submission Settings
    page and click
    Save
    . The Control Center synchronizes your settings with the settings on the Symantec server, and thereby restores your customer-specific spam submissions configuration.
When the backup is taken from one network configuration and restored on another network configuration, the restore will not be successful, unless the IP addresses of BCC/AIO and additional scanners match the IP addresses taken in the backup. After you restore an appliance that functions as your Control Center from a different IP address than the original IP address, restart the appliance. If that appliance also hosts a Scanner, stop the Scanner first.
After you restore a backup, a message appears. The message provides a brief summary of the restore process and describes any subsequent steps that you should take.
  1. To restore the appliance from a local backup,
    in the Control Center, click
    Administration > Hosts > Version
    .
  2. On the
    Restore/Download
    tab, click
    Restore/Download backup from server
    .
  3. Under
    Available Backups
    , check the box beside the backup that you want to restore.
  4. Click
    Restore
    .
  5. To download a backup file from the appliance running the Control Center
  6. In the Control Center, click
    Administration > Hosts > Version
    .
  7. On the
    Restore/Download
    tab, click
    Restore/Download backup from server
    .
  8. Under
    Available Backups
    , check the box beside the backup that you want to download.
  9. Click
    Download
    .
  10. To restore your appliance from a remote backup,
    in the Control Center, click
    Administration > Hosts > Version
    .
  11. On the
    Restore/Download
    tab, click
    Restore backup from a remote location
    .
    Supply the protocol, domain (host name) or IP address, port, and fully qualified (absolute) path to the file. Supply authentication information if required.
    The following are sample values for restoring the system from a remote backup:
    Host/IP address
    host.symantecs.org (or 192.168.2.42)
    Port
    21
    Path
    /home/username/backups/file.bz2
  12. Click
    Restore
    .
  13. To restore your system from a local file,
    in the Control Center, click
    Administration > Hosts > Version
    .
  14. On the
    Restore/Download
    tab, click
    Upload a backup file from your local computer
    .
    This step assumes that you have a local copy of the backup file, such as from backing up using FTP.
  15. Click
    Restore
    .