Creating and managing annotations for policy violations

An annotation is the text that Symantec Messaging Gateway adds to the body of a message when the message violates a filtering policy. When you create a policy, you can select the action
add annotation
, and then choose the annotation from a drop-down menu. You can add annotations to this menu, or edit or delete existing ones, from the
Content
>
Resources
>
Annotations
page.
To add or edit an annotation, you must have Full Administration rights or rights to modify policies.
Annotations are different from notifications. Annotation text is added to a message. A notification is a separate message that is sent when a policy is violated and the policy action is
Send notification
.
  1. To create an annotation
  2. In the Control Center, select
    Content
    >
    Resources
    >
    Annotations
    .
  3. On the
    Annotations
    page, click
    Add
    .
  4. On the
    Add Annotations
    page, enter a description for the annotation.
    This description appears in the drop-down menu when you add an annotation action to a policy.
  5. Select the Encoding type.
  6. In the
    Plain text (required)
    box, enter the text that you want to add to messages.
    Text for content filtering messages should not exceed 65,000 characters.
    When you select
    Add annotation
    as a policy action, you can choose to prepend the annotation to the beginning of the message body. Or you can append the annotation to the end of the message. The annotation appears on a separate line from the message body. However, you can add a blank line or a line of dashes to the beginning and end of your annotation text for better visual separation from the message body.
  7. (Optional) In the HTML box, enter the text that you want to add to the HTML part of a message, if present.
    As a best practice, the plain text message and HTML message should be the same. If you do not add HTML text, the plain text annotation is added to HTML messages.
    HTML text should not exceed 128 characters. You can use HTML formatting tags, such as <b>bold text here</b>, but HTML structure tags are not supported.
  8. Click
    Save
    .
To edit an annotation, select the annotation on the
Content
>
Resources
>
Annotations
, and then click
Edit
.
To delete an annotation, select the annotation on the
Content
>
Resources
>
Annotations
, and then click
Delete
.