Releasing suspect virus messages from quarantine

You can release messages from the Suspect Virus Quarantine to be rescanned with the latest virus definitions. If Symantec Messaging Gateway is unable to repair the virus and your policy is to quarantine suspect viruses, the message is returned to the Suspect Virus Quarantine.
You can release one message at a time, or you can release all messages at once. You can also set up automatic releases and rescanning of suspect virus messages.
Releasing messages requires access to the IP address of the Control Center. If you limit inbound or outbound SMTP access, check the Inbound Mail Settings and Outbound Mail Settings.
Only administrators with Full Administration rights or Manage Quarantine modify rights can release messages from the quarantine.
  1. To release individual messages from quarantine,
    from the Control Center, click
    Malware > Quarantine > Email Suspect Virus
    .
  2. Check the box beside each message that you want to release.
  3. Click
    Release
    .
  4. To release all messages from quarantine,
    from the Control Center, click
    Malware > Quarantine > Email Suspect Virus
    .
  5. Click
    Release All
    to release all the messages in Suspect Virus Quarantine, including those on other pages.