Viewing spam and suspected spam messages in quarantine
View messages that are in Spam Quarantine to determine if they are spam or false positives.
Administrators with Full Administration rights or Manage Quarantine view rights can view spam messages in quarantine. However, these administrators cannot release messages or delete messages in Spam Quarantine. Administrators with Full Administration rights or Manage Quarantine modify rights can view, delete, and release spam messages from Spam Quarantine.
When you click on the subject line of a message on the Message List page, the contents appear on the Message Details page. When you finish viewing the details of that spam message, you can return to the Message List page.
Note the following Message Details page behavior:
Graphics appear as gray rectangles | The original graphics in messages are replaced with graphics of gray rectangles. The purpose is to suppresses offensive images and prevents spammers from verifying your email address. If you release the message by clicking Release, the original graphics are viewable by the intended recipient. Users cannot view the original graphics within Spam Quarantine. |
Attachments cannot be viewed | The names of attachments are listed at the bottom of the message, but the actual attachments cannot be viewed from within Spam Quarantine. However, if you redeliver a message by clicking Release, the message and attachments are accessible from the inbox of the intended recipient. |
The "To” column in the Message List page indicates the intended recipient of each message as listed in the message envelope. Use caution when considering this information, since spammers oftentimes forge this header.
- To view spam and suspected spam messages in quarantine,do one of the following:If you are not on the Spam Message Quarantine pageIn the Control Center, clickSpam > Quarantine > Email Spam.If you are on the Spam Message Quarantine page and want to see newly arrived messagesClickShow Filtersif the Display All option is not visible, and clickDisplay All.
- To view the contents of a spam and suspected spam message,click on the subject line of the message.The Message Details page appears.
- To return to the message list, clickBack to Messages.